AIr bnb minimum stay

[Greg Strunak]

Has anyone ever had trouble with Airbnb Custom Trip Lengths? We use Price Labs > Hospitable > Airbnb. We have set the minimum stay requirement on Price Labs to 2 nights, and it is correctly reflected on Hospitable. But when guests go to book on Airbnb for June 14th for example, it says there is a 4+ night minimum stay requirement. So I went into Airbnb’s Calendar and saw that there were hundreds of Custom Trip Lengths created for the entire year that I did not create, and they do not match the Hospitable calendar. Yesterday I went through and manually deleted all of the Custom Trip Lengths that were greater than 2 nights for the entire year. And guests were still experiencing the same 4+ night minimum issue. I just logged in again this morning and the Custom Trip Length settings that I deleted yesterday were back today. So I’ve deleted them again, and still having same issue. I have force synced Price Labs with Hospitable, and force synced Hospitable with Airbnb. I have contacted Airbnb and they are not helpful at all. I’ve googled this and found several forums with others having same issue and no solution. Please help if you can as this is severely negatively impacting our occupancy rate.

Greg

[Andrew Steffens]

I do not use PL or Hospitable but have had similar issues with our software and integrations.  Typically Airbnb will blame your software and vice versa.  We open support cases with everyone and that seems to work best when all sides are looking into things.  Best of luck!