Updated about 1 year ago on . Most recent reply
For larger operators: do you analyze guest feedback/comms?
Larger operators will get dozens of reviews per month and many more touchpoints in direct communications.
Do any of y'all use a vendor, team member, or software to analyze these interactions for insights into areas of opportunity to improve guest experience?
I ask because I'm considering leveraging my background to start something like this for myself and wonder if there's already something sufficient out there.
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#2 Short-Term & Vacation Rental Discussions Contributor
- Tampa, FL
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#2 Short-Term & Vacation Rental Discussions Contributor
- Tampa, FL
We do about 250 reservations per month on average and get about 100-150 reviews. We have our reservationists respond with ChatGPT with all 4/5 star and anything 3 star or less gets sent to management. All reviews responded to and reviews left for all guests.
- Andrew Steffens
- [email protected]
- 813-563-0877
