It's not your cleaner, it's you.

[Luke Carl]

Often times people contact me. Luke, my cleaner is not doing their job I need a new one, can you suggest one? 

If you're having issues with your cleaner, look at yourself before you look at them. 

This particular person said their cleaner wasn't "following the checklist." Well there's your issue right there. My market is NOTHING but vacation rentals. The cleaners are cleaning vacation rentals all day long. Yours doesn't get cleaned any different than the rest of them. I know my cleaners would be annoyed if I made them check boxes on a sheet of paper every day. Let them do their job! 

This is just one scenario of many in which I find it's the HOST that is the problem, not the cleaner. 

Read a book or two about running a business before you point fingers at your cleaner. You are running a BUSINESS. You must have SYSTEMS! Firing your most important employee is not a good system. 

Book suggestions: The E Myth Revisited and Traction. 

Thoughts from other pros? 

[Pavel Shemyakin]

How can you say "You are running a BUSINESS. You must have SYSTEMS!" and then bash somebody for having a checklist?

LMAO!