AirBnB becoming more Host Friendly?

Question

I just received a very nice email from Brian Chesky, CEO and Co-Founder of Airbnb. Check your inbox, you should have the same email.

I've read through all the articles and I'm happy to say they are really taking steps in the right direction. In the past I've gone so far as to tell new hosts "Airbnb ALWAYS takes the guests side." That seems to be changing. Click the link below for higher guest standards.

Strengthening the Airbnb Community Standards

I've always found it quite disturbing that Airbnb would jump on the side of a guest with zero reviews in favor of a host with hundreds of glorious reviews.

Speaking of reviews, the review policy has already changed in favor of hosts. You can read about these changes with the following link:

Introducing Airbnb's updated Review Policy

Last and maybe least, they're making it easier to get ahold of customer service. Of course that doesn't mean customer service will be any better. But I do like the addition of a Live Chat. They're also making steps to protect hosts in case of emergency, which makes sense since we're the ones with a piece of real property on the line.

How Airbnb Is Protecting Hosts

2020 is looking up in the world of Vacation Rental hosts. I'm proud to be (one of) the most popular self-managed host in my market. After being kicked in the teeth many times over the years, I'm glad to see airbnb is making changes.

Lucas from Tennessee.

Paul Sandhu · Answer

@Lucas Carl That's going to be music to everyones ears Luc "The Duke" Carl.

Paul Sandhu - The Hugh Hefner of Working Mans STRs

Ken Latchers · Answer

i have had about 8 Airbnb "inquiries" the last few months and not a single one booked. instant booking all the way. Airbnb at least here are discount and cheap oriented. but never had a true problem guest.

I wish they would do the booking.com method of displaying rentals. Booking.com basically shows vacation rentals in the area and Airbnb shows results even from 20 miles away.

Patricia Taveras · Answer

I called airbnb twice last week with questions about a new listing I posted. Both times I was connected right away with people who friendly, professional, and helpful. I really did get off the phone with them impressed with their customer service. I'm glad to have the opportunity to do business with them.

John Underwood · Answer

Luckily I've never had a need to call them. I did just have an Airbnb guest check out yesterday. They had left some dog poop in a bedroom and panties hanging on the wall. The house was not damaged but just dirty. They had dog food strewn around and the stop top was really dirty. I have way less bookings from Airbnb but the weirdos seem to all be from Airbnb.

It's like your bad longterm tenants. 20% of them cause 80% of your problems.

Luke Carl · Answer

Airbnb has always had the same type system for super hosts. If you are one and you call during business hours there’s a pretty good chance you won’t get outsourced.

John Underwood · Answer

Any improvement is welcome. I like how Vrbo has a hotline for its Premier partners. I called it once and got someone on the phone right away.

I have heard horror stories about Airbnb not taking the side of the owner in the past.

Michael Baum · Answer

Thanks for this @Lucas Carl! I was wondering about it as I got a payment for my last AirBNB guest who broke a window.

They were adamant they didn't do it. He made windows once and treated gentle as a feather! Yet someone tried to force the window closed with one of the lock engaged which bent the locking bar. Non repairable and it requires replacement.

I took some pics, got an estimate, sent it in and they ponied up no problems. I was expecting a fail. Here's to the future!

AirBnB becoming more Host Friendly?

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