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Updated about 5 years ago on . Most recent reply

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Mike V.
  • Rental Property Investor
  • Campbell, CA
499
Votes |
419
Posts

AirBnB changing their COVID-19 policy?

Mike V.
  • Rental Property Investor
  • Campbell, CA
Posted

I received an email from Airbnb just a few minutes ago. The change highlighted below. If I’m reading this correctly, they’re not longer issuing full refunds for travelers just because of covid-19. This would be a huge shift from their previous position and would be much more owner friendly. Thoughts?

Here’s what else you need to know:

Guests who booked before March 15 will still need to substantiate that they’re sick or unable to travel in order to cancel for a full refund under our extenuating circumstances policy.

Unless they’re sick, guests who booked after March 14 won’t be refunded under the extenuating circumstances policy if they cancel due to COVID-19.

Most Popular Reply

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2,539
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Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
  • Property Manager
  • Gatlinburg, TN
3,540
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2,539
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Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
  • Property Manager
  • Gatlinburg, TN
Replied

I think the COVID excuse has run its course.  It's been a known risk for quite a while now.  Anyone cancelling now due to COVID is busting your chops.

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