Guidance needed for automated reviews

[Leora Merrell]

I’m to the point where I need to set up automated reviews for guests who stay in our cabins. I’ve realized the last few weeks I’ve forgotten to leave a handful of reviews until a few days later. Anyway, for those who have automated reviews, do you just leave the same review every time? Do you switch it up? What if you have a terrible/crazy guest who you either don’t want to review at all or you wouldn’t rate 5 stars? I’ve only had one of those so far thankfully so I don’t know if I really need to plan for that much. Hopefully, anyway...

I appreciate any input or advice.