“Bogus” maintenance request

[Jeffery Wilen]

Looking for some insight for a situation, primarily curious how others would handle.

Had a guest contact us requesting someone to look at the drain on the tub/shower because even after a couple hours it wouldn’t drain. 
We had our maintenance guy stop by to look at it as we’ve had to clean hair from drains before. Turns out that the guest just didn’t pull up and turn the stopper to hold it up.

I’m probably not going to do anything other than advise them of the issue. But my maintenance guy is pretty frustrated to be called for this item.

Thoughts?

Thank you

[Ken Boone]

Well I would just handle it as the cost of doing business.  The maintenance guy should have no reason to be frustrated as he should be getting paid for going onsite whether it was a big issue or not.  This kind of thing happens every now and then.  Hopefully your STRs are doing well enough you can just kind of pay your maintenance guy for going out and just not worry about the incidental fee from time to time.