Home repair during Corona Virus

[Curtis M.]

I have an atrium window in my house that has a double pane window. It recently broke the outside pane from a hail storm and I’m trying to get it fixed but the tenant does not want anyone entering the house to do so. They are concerned about themselves and other people in their life for the corona. The company I’ve paid to fix the window claims they take all precautions to mitigate that concern but obviously it can never be completely eliminated.

Do I push forward and upset the tenant or just leave it unfinished. It only broke the outside pane and not the inner pane so its not a huge concern but I’ve been trying to be respectful of the tenant. I just want to get it fixed and my patience is growing thin. 

Any thoughts?