Missing Rent and Still not Paid! : Property Management Issue

[Jaydin Perez]

Hello Everyone,

For the month of July and now August I have been having a problem not receiving the rent for the month of July. After waiting the usual few days for the deposit to be made in the bank account I noticed I have yet to receive the funds. I immediately reached out to the online management system and told them the issue. They were very quick with replying and told me at least 2 or 3 times on separate occasions to wait it out as this is not uncommon. After more than a week goes by I reach out again and eventually find out the system they use had our deposits disabled due to a failed deposit the previous month. I was never notified it was turned off. They were able to reach out to them and have it turned back on and gave us the 1-2 business days to receive the funds. This was 2 weeks ago. I have still yet to receive the rent for July and now are awaiting the rent of August. 

This would be the first issue I have had with this management system. Overall it has been running smoothly, though I am unsure if I should drop them or continue using them.  Would I have the option to take legal action or just not bother with it and wait for the money to deposit? Has anyone had a similar experience with this?

Thank you all!