Initiating difficult conversations - how do you get better?

[Dan C.]

Taking on difficult conversations is certainly neccessary in pursuing any aspect of REI (e.g not satisfied with contractor's performance, relaying complaints from one tenant about another, etc).

Some people have have the ability to effortlessly launch into these types of discusssions.

For others, it is more of a challenge to initiate these types of conversations. They find these situations awkward or mentally draining. As a result, they engage in difficult conversations less often than they probably should.

I am probably middle of the road on this spectrum - BUT, I want to get better. Any tips, mindgames, motivators from the BP community?