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109
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82
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JS Burnett
  • Real Estate Consultant
  • Houston TX
82
Votes |
109
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what gets said in that room is almost never what gets said five minutes later

JS Burnett
  • Real Estate Consultant
  • Houston TX
Posted

I've sat in a lot of boardrooms. Reported findings to REIT boards, sat across from institutional investors, watched twenty people nod at the same slide.

Here's what I've noticed after enough of those meetings: what gets said in the room is rarely what gets said five minutes later, in the office next door, by the same people.

In the room, everyone agrees the timeline is fine. In the hallway, someone tells you it's not fine, it was never fine, and everyone's known that for two months.

In the room, the number works. In the hallway, someone tells you the number only works if three things go right that have never once gone right on a project like this.

Out of twenty people in that boardroom, maybe two or three will actually say the true version out loud, in the room, on the record, with their name on it. The other seventeen know the same truth. They just know what it costs to say it in front of the wrong person.

I used to think that was a corporate thing. Big company, big politics, big consequences for being the one who said the quiet part out loud.

Then I spent enough years around small businesses, family shops, four-man construction crews, to realize it's the same dynamic, just smaller. Different room, same hallway.

On a job site, the "boardroom" is the client walkthrough. Everything's on schedule. The client's happy. Handshakes. Then the client leaves, and the crew is standing around the truck telling each other what's actually going on with the framing, the sub who didn't show, the thing that's going to be a problem in three weeks. Nobody said it to the client's face. Everybody said it the second the client's car left the lot.

The only real difference I've found between the boardroom version and the small business version is what happens at the end.

In the boardroom, the hallway conversation ends, everyone goes back to their office, and the truth stays contained to whoever was standing there.

In a small business, the hallway conversation ends with a hug at the end of the shift. Same withheld truth. Same seventeen-out-of-twenty instinct to keep the real read to yourself in front of the person who needs to hear it most. But somehow it still ends warm.

I don't have a tidy lesson to wrap this up with. I've just never stopped noticing it, in over twenty years as a contractor and twenty more sitting on the other side of the table from ownership. The truth exists. It's almost never missing. It's just usually standing in the hallway, waiting for the room to clear.

I'm curious if others have noticed the same thing, in a boardroom, a job site, or somewhere in between. Where have you seen the real version of the conversation happen, and who in the room actually says it out loud?