Owner portal features in property management platforms

[Jerry Agbon]

We own multiple properties, and we use a property management company that does a fantastic job at maintaining this properties, our assigned manager is very responsive, and very well adapt at handling the tenants and any problem that might arise. We've been very pleased with them so far. However, there remains a point of pain. The property management platform they use seems very robust on the management side, but the owner portal seems like an after thought.

That platform they use is Appfolio, while I've read great reviews about Appfolio, the owner portal seems very underdeveloped and not well thought out, this lives a lot to be desired. No live data of any sort to show properties performance, other than the PDFs at the end of month reports uploaded by management company.

I'll be curious to know what experience others are having with the owner portal used by their management company?
Listing some of the features made available to you would be great.

Thanks in advance for your input!

[Drew Sygit]

@Jerry Agbon - it probably isn't the product Appfolio, it's more likely what your PM has set it up for owners to see.

Suggest you contact them with your specific list of what you would like to see and ask how they can make it available. 

Just know this going in - PM's often don't like making too much information available to owners! Why? Because it just leads to more panic phone calls that require more time to explain. I't seven more "fun" when an owner client asks the same questions every month, because they don't bother to take notes or take the time to understand the information. While any company wants to make each customer feel like they are their only client, the reality is there is a limited amount of resources you can commit to a client before you start losing money on them.

BTW - if your PM is doing such a great job, why are you worried about "live" data?