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78
Posts
30
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Edward Mccracken
  • Real Estate Investor
  • Sauk Village, IL
30
Votes |
78
Posts

Buildium Reversed Charges after 60 days.

Edward Mccracken
  • Real Estate Investor
  • Sauk Village, IL
Posted

Does anybody recommend any property management services that a tenant can not reverse the charges?  I have been using buildium for years and it seems they keep on getting worse.  Especially with their support, its takes almost a week for them to respond.  They use to be so good back in the day.  My latest nightmare with them, is that they reversed a charge from 60 days ago, and it seemed like multiple tenants got together and did this, since its an apartment building.  

I'm thinking of switching to turbo tenant.... 

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12,333
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8,767
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Drew Sygit
  • Property Manager
  • Royal Oak, MI
8,767
Votes |
12,333
Posts
Drew Sygit
  • Property Manager
  • Royal Oak, MI
Replied

Tenants should not be able to revers a charge - unless they paid via credit card and filed a claim with their credit card company.

In that case, the fault is NOT with Buildium, but with the tenant.

How have you checked out and verified the reason for the reversals?

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Logical Property Management
4.9 stars
426 Reviews

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