Problem with new Section 8 tenant (Connecticut) - Utility transfer failure

[Michael Chalke]

A new tenant, adult mother who's taking care of her adult son (he has some medical issues) applied for one of my apartments in Connecticut. She is on Section 8, which I didn't mind since in Connecticut, it's been pretty good for me over the years. I also am getting over market rate and the tenant does treat the apartment well; I was just there this weekend. Anyways, I come to find that she only transferred the electric portion of her utilities; not the gas.  She forwarded both documents to me from both utility companies  (two different companies service the electric and gas) showing the accounts were established and transferred; but the gas company states it was never transferred.  She said she was going to transfer the gas last week, but never did.  

I served her a 15 day lease violation; but I am hesitant to get housing involved as they may hold payment until she switches the utilities.  Her lease states that she has to switch the utilities in to her name as she's responsible. I am not sure if I am allowed to stop the utilities at the end of the month or what are my other options.

Again, I am trying not to involve the housing dept, as they'd just stop her payment and threaten to remove her from the program. Has anyone ever been in this situation?