Early Move Out Broke Lease

[Nick LeQuia]

Tenant moved out of property four months early, gave six days notice of move, left with urine smells in home.

Tenants deposit was utilized to cover some of the rent owed, covered some repairs and cleaning including urine in carpet and tile.  

Tenant is berrating property manager about their deposit stating they are demanding the deposit back.  Tenant is texting and emailing every few days for two months after information was already given.  Thoughts on this type of an issue??

A follow up email was sent stating that tenant broke lease in Oklahoma.  What is the best way to handle this in a professional manner?

[Adam Bartomeo]

The owner shouldn't be involved and the PMC should be handling this. This is what they get paid for. We give the tenant detailed information about what their deposit was used towards, and we answer any questions. After that they are on their own. If a tenant is overly communicating, we let them know that they are blocked from all communication except through email and text through their portal.