Property Managers & STR Owners: I'd Love Your Advice
My parents currently own two short-term rental cabins in Colorado. They self-manage one property, while the other is managed by a property management company in Grand Lake. Watching how important reliable cleaners are to keeping guests happy and properties guest-ready is one of the things that sparked my interest in the industry.
At the end of August, I'm moving to Arizona to attend Grand Canyon University, and a friend and I recently started a cleaning business.
Our business is built a little differently. We partner with experienced independent cleaning professionals while we focus on the operations side of the business—marketing, customer support, scheduling, quality control, and building long-term relationships with clients.
I'm genuinely trying to learn more about the property management industry and would appreciate your perspective.
- How do property managers typically find new cleaning vendors?
- What makes you trust a new company enough to give them an opportunity?
- Are referrals generally more valuable than cold outreach?
- If you were starting from scratch with no industry connections, how would you build relationships with property managers?
I'm not looking to promote anything—I just want to learn from people who have experience in the industry. I really appreciate any advice or insights you're willing to share. Thank you!