Horrible experience with SmartMove

[Brandon Duff]

I was excited to  start using SmartMove and used coupon code : bgrpktsstd 

Which showed a free credit check by a landlord ( see attached picture) 

After checking my credit card I was charged $35 dollars. I decided to call and ask about the mistake and they said they can only refund $5 dollars. 

I rechecked how much it was with the coupon again and it was $10 dollars off. 

I asked to talk to a manager and refused to help me with their website error and went on to tell me how I was wrong.. 

I now have to call my credit card company and disputed the charge. 

Has anyone else had a similar issue with this company? 

[Andrea Collatz]

Hi @Brandon Duff

I’m a representative with TransUnion SmartMove. I apologize for your trouble with the coupon - the coupon code "bgrpktsstd" is a $5 off coupon. From your screenshot it appears there may have been a bug in the system that prevented the full charge amount from displaying. Because of this we have refunded the full amount of $35 (this may take up to 7-10 business days to appear in your account). If you have any further questions please contact us at [email protected]. Thanks!