Experience with JWB

[Lexie Wang]

I’m a new investor in Jacksonville and trying to manage out of state in NYC. I start my journey with JWB because I saw all good reviews and feedback of them in this group. The agent I contacted was professional and knowledgeable. He sent me a few listing at first. There was one or two I’m interested in and wanted to seek for more information.

One of the property was remodeled and in the renovation report there was no record of changing HVAC and roof. So I just asked him if he could find me the year of them. As they are expensive to change and I want to give myself an expectation. But he was just always saying “JWB would make sure everything last for 10 yrs”. And he stops sending me new properties now because he thinks I’m not ready and wasting his time.

It makes me feel it was my fault to ask for extra information and being hesitate. I just wanted to hear everyone’s opinion. Isn’t that fair to ask for details about major appliance etc? Or I’m too micromanagement? Should I just trust whatever they say because they have good reputation? Thank you in advance.

[Gregg Cohen]

@Nate R. - Thanks for sharing your real-life experience in investing in rental properties.  Sometimes things don't go according to plan but it is critical to work with a team that has your back during the good times and the not-so-good times of investing.  

Even though we prepare all clients for the risks associated with investing, our client service team felt that we really wanted to go above and beyond to make sure your first experience as a client was positive.  So we decided to cover your mortgage payments for the roughly 8 months where you didn't receive rental income.  We have also covered any expense associated with the costs of turning the rental property (above the security deposit that we recovered for you.)  We have also agreed to waive your next tenant placement fee.

I hope this shows you how much we care about your experience and how much we value your relationship.  The eviction moratorium was a real challenge for investors and property managers but we're thankful the worst is behind us.  You have an incredible asset in a growing real estate market and I expect it to perform very well over the next full market cycle. 

Thanks for being a client!