How to get a 5 star rating from guests

Question

I’m Nadia Daggett, the broker of an investor-friendly midterm rental brokerage in Tampa. I love working with midterm rentals as they bring more income than long-term rentals and higher occupancy than short-term rentals while maintaining similar rates. I am always looking to improve my tenants' stays, as I have a high return guest ratio with quality tenants, including professional athletes, executives, and more. Recently, I’ve started adding a serving tray with items to help my guests feel more comfortable during their stay, including a QR code to an online welcome packet. Investors, what are some things you do to make your short-term rental stand out?

Maya Deiss · Answer

Hi Nadia!

Thanks for sharing your approach! It’s impressive how you’ve balanced higher income with high occupancy rates through midterm rentals. Adding a serving tray with a QR code to an online welcome packet is a thoughtful touch.

To make my short-term rental stand out, I focus on personalized guest experiences. This includes:

Welcome gifts**: Local snacks or a bottle of wine.

Smart home technology**: Keyless entry, smart thermostats, and voice-activated assistants.

Local guides**: Personalized recommendations for restaurants, attractions, and events.

Exceptional cleanliness**: Partnering with a professional cleaning service that uses eco-friendly products.

Responsive communication**: Ensuring prompt responses to any guest inquiries or issues.

What other strategies have you found effective in enhancing guest experiences?

Cheers,

Maya

Zachary Deal · Answer

I have stayed in STRs that provide local guides of top restaurants, activities, stores etc. It's a great touch and easy way to get a 5 star review. I also stayed at an Airbnb once that let you pick a bottle of wine from their wine rack...another awesome perk to consider!