Handling Delayed Move-In Complaints

[Sarah Rosko]

Hello everyone! I help manage MTR/LTR properties in Indianapolis. Recently, we had an issue where a mid-term tenant moved in and only raised concerns about the property several days after arrival. We always perform a clean and inspection, with photos, before move-ins. Do you have a set timeframe for tenants to submit any initial complaints? Additionally, do you use a form that tenants are required to complete and return within a certain number of days to document any immediate issues?

[Ron Brady]

We don't use a form. However, we always send our guests the following message after they have been in the home 3 nights: "Now that you've been in the home for a little bit, we're touching base to ensure that everything is going well. If you have any questions or concerns, please do let us know so that we may address them." 

Best wishes to you.