communication expectation with pm

[Summer Chen]

Hi Friends, 

I have tried to connect with several property managers for both MTR and STR. It seems so far most of them are not able to respond promptly or will not be able to provide prompt communication if I hire them as the property manager. The one I have been working with constantly ignored my questions/concerns/inquiries or did not reply for days or weeks despite that 24/7 communication is promised in the agreement. Is this the norm for property managers? What is the reasonable employee/property ratio for a property management company to ensure that it may keep up the prompt communication? Thank you.

[Drew Sygit]

@Summer Chen There's a big difference between PMCs for LTR, MTR and STR.

We primarily service LTRs.

We tried STR and were not able to make it work.

Currently, we are doing MTR and we've been able to integrate that with our LTR services.

Sharing this so you can research the PMCs you've hired to see if you're trying to, "put a square peg in a round hole".

In our experience, STRs require a very different approach than LTR - which most PMCs won't be able to do well.

Regarding response times, shouldn't be more than 1 business day (we don't return owner calls on Saturdays or Sundays) 3 business days tops. If you're experiencing more than 3 day delays, than something is wrong with the relationship.