Does anyone use an answering service?

7 Replies

Hey BPers,

I'm creating flyers for my first marketing strategy in Houston.  I had the idea of having a google # on the flyer that links to my cell phone and my office #.  However my private investor doesn't want me answering any of the potential calls I'd be receiving from these flyers but instead wants me to use an answering service.  Is this a good idea?  Does anybody else have experience with using an answering service? From reading the forums and listening to the podcasts, I'm under the impression that I should be answering these calls.  I'll be the one going to the sellers house and negotiating with them if a call does turn into a lead.  Wouldn't a motivated seller feel more comfortable letting me into their home if its me that they initially talked to?

Any feedback would be greatly appreciated!

Thanks,

Austin

Answering the calls is always better. An answering service is very beneficial for times you can't answer the phone however depending on how much marketing you are doing google voice would be just fine. When I first started I let all of my calls go to a pre recorded voicemail...had a lot of hang ups and even the people who left a message I had a tough time getting them to answer again. When they did a few had already moved on to another investor. 

Get a new investor and it is a turn off using something like Google's voice mail, which says, please state your name and Google voice will try to locate your party, which is very unprofessional. Answer the phone when it rings.


Joe Gore

@Austin Lockard  

It depends... Do you want to answer every call and talk to sellers, have an answering service do it for you, or let it go to voicemail then calling back when you have time?

I was planning on using an answering service but it was very unprofessional (Maybe it was the company). I didn't want my sellers calling to have that kind of service and end up lose leads, spending money, etc...

Another question is can you afford to pay that service every month? If you decide to cancel your answering subscription, you will lose that number and any association it has with your business.

Personally, I'm using google voice. Because its free, I can let it go to voicemail and call back when I have the time, and I know I will be giving sellers the best service.

Best of luck

@Joe Gore 

You can turn that off in the google voice settings

Is it possible to customize a voicemail greeting for Google voice calls?

Hi,  I use Patlive call center with a basic form embedded into a CRM so that when a call comes in Patlive asks basic initial questions to the seller lead and then those answers go directly onto the CRM database.  I also get email notification that the call came in.  I then get to view the answers first before calling the seller back myself.  I have not run into the seller leads being upset that I am the second person they are speaking with.  Motivated sellers are very forthright with information.  It's a good system but there is a monthly cost to Patlive.

Originally posted by @Austin Lockard:

Hey BPers,

I'm creating flyers for my first marketing strategy in Houston.  I had the idea of having a google # on the flyer that links to my cell phone and my office #.  However my private investor doesn't want me answering any of the potential calls I'd be receiving from these flyers but instead wants me to use an answering service.  Is this a good idea?  Does anybody else have experience with using an answering service? From reading the forums and listening to the podcasts, I'm under the impression that I should be answering these calls.  I'll be the one going to the sellers house and negotiating with them if a call does turn into a lead.  Wouldn't a motivated seller feel more comfortable letting me into their home if its me that they initially talked to?

Any feedback would be greatly appreciated!

Thanks,

Austin

 Hi Austin,

I'm also in the process of starting my marketing plan here in Jonesboro Ar. Honestly, I have the same concern regarding losing potential sellers if I don't answer the calls personally. Considering the fact that I'm not a full-time investor and have to still put in my 40 hours a week on a job (Just over Broke) the answering service is my only option. 

I plan on using a service that allows me to upload my own personal greeting and then forward me an email once someone leaves a message. In my opinion you have to choose one or the other to start and then evaluate the results over a period of time.  

Joseph

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