What questions should I ask when contacted by seller?

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I introduce myself with hi my name is Erica with thompson properties I was returning your phone call (if they called me). Is this a good time?then ask Why are they selling? Name and Address of the property they are selling? # of bedrooms and bathrooms, What is their asking price or how much do they think the house is worth? Never make an offer over the Phone. 🤦🏾♀️ I’ve messed up and done this.  Your biggest thing is getting the appointment to see the home. When you go have a folder with lowest comps surrounding the home, your highest cash offer price as a note to yourself, repair checklist for calculation, business cards and confidence :) 

*Go in with the heart to solve problems and really listen