Found a Bug or Site Problem? Let us Know! Here's How

Found a Bug or Site Problem? Let us Know! Here's How

Joshua D.Pro Member
BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes

Earlier today we fixed a problem that we were notified about last night. The problem, though, is that that issue had been happening for almost a week!

If You Find a Problem with the Site, Let Us Know!
Don't assume that we know about the problem, unless we mention it here in the Announcement forum.

If we don't hear from you, we may not know that the problem is happening.

Often times, these problems are very minor, and are limited to a specific browser or operating system. We can usually fix them right away.

How To Notify Us of the Problem
- Get in touch via the contact us link at the bottom of all pages on the site.
- PM me.
- Create a thread in this forum and let us know what is happening.

Some Keys in Letting us Know What is Wrong
- Make sure you are DETAILED in your message.
- Include the URL of the page in question of what is wrong.
- Include the Browser (IE, Firefox, Safari) your are using (including version) and the Operating System (Windows Vista, Windows XP, OS.X, etc.).
- Send us a screencast of the problem as it happens on the site. This is VERY EASY to do using the free website: http://www.screenr.com/. Just go to that site and click record. In a new tab or window on your browser, open BiggerPockets and demonstrate the problem. Finally, email the video to us at the address above.

0
Topic locked
270 views

Most Popular Reply

Residential Real Estate Broker · Payson, AZ · Member since 2009 · 3k+ posts · 1k+ votes
17y

That will be helpful instead of my horrible descriptions of the problems.

Good stuff, be glad to help out when I notice issues.

1
Topic locked
See this reply in the discussion

114 Replies

Jump to latestLatest
  • Residential Real Estate Broker · Payson, AZ · Member since 2009 · 3k+ posts · 1k+ votes
    17y

    That will be helpful instead of my horrible descriptions of the problems.

    Good stuff, be glad to help out when I notice issues.

    1
    Topic locked
  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    17y

    I just found the site tonight. I think it'll be a great help in allowing members to demonstrate what's going on.

    0
    Topic locked
  • Lender · Upland, CA · Member since 2009 · 112 posts · 27 votes
    14y

    Hi there,
    I like to print the post / blogs that I find interesting.
    However, and I dont know if this is a site problem or my browser/computer but lately I have been having problems doing so. When I send something to print some of the printed pages show no content.
    By the way, I print so that I can read at my reading time in the morning and not in the monitor, is this allowed?
    thanks,
    Juan Carlos

    0
    Topic locked
  • Flipper/Rehabber · Bakersfield, CA · Member since 2008 · 3k+ posts · 3k+ votes
    14y

    By "Bug" does would also include creepy crawly members who post late into the early morning or just programming issues.

    0
    Topic locked
  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Juan - I've not noticed any issues with printing. Anyone else?

    Michael - You mean the spammy scum? You can just report them using the report link on their profile or on any spammy posts they make. Programming issues can be sent to me by PM, email or can be posted.

    0
    Topic locked
  • Lender · Upland, CA · Member since 2009 · 112 posts · 27 votes
    14y

    I just tried to print something new and same thing, the first page blank and the ones in the back with content... do you have any suggestions for me?

    0
    Topic locked
  • Rental Property Investor · Mercer Island, WA · Member since 2008 · 22k+ posts · 14k+ votes
    14y

    The BiggerPockets screens have a fairly complex layout. Various browsers handle this in different ways when formatting the HTML text into printable pages. You may just need to select which pages to print and print only the ones that have what you want to read. The print formatting in firefox looks OK to me, but only a subset of the pages are needed to get the entire content of the thread.

    0
    Topic locked
  • Property Manager · Dublin, OH · Member since 2009 · 1k+ posts · 291 votes
    14y

    Juan,
    I had never print BP sites but now I made a try. My print looks a little bit chaotic, send Joshua the pdf file now via email.

    Tip: Check your print preview on your browser before print something.

    -Uwe

    Edit: Yeah with Firefox site is better. Thank John, so I dont send you an example Joshua.

    0
    Topic locked
  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Juan - Are you talking about blogs on our BiggerPockets Blogging Network or the posts on the BiggerPockets Blog?

    0
    Topic locked
  • Lender · Upland, CA · Member since 2009 · 112 posts · 27 votes
    14y

    Hay cool, thanks for helping!
    I am having problems with the posts. I can pdf one and send it to you so that you see how they are coming out. Is this ok?

    0
    Topic locked
  • Rental Property Investor · Mercer Island, WA · Member since 2008 · 22k+ posts · 14k+ votes
    14y

    Of course you realize this is an excellent reason to go buy an iPad or some other tablet. That way you can read when and where you want without having to be in front of your monitor. :-)

    0
    Topic locked
  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Do you work for Apple now, Jon?

    0
    Topic locked
  • Rental Property Investor · Mercer Island, WA · Member since 2008 · 22k+ posts · 14k+ votes
    14y

    Nope. But I looked at the formatting. This thread, up to the point before my iPad note, takes 10 pages to print. Sorry, but I think that's a huge waste of paper to print out. Yes, the formatting could be improved, but I suspect most people would not make that a very high priority for your programmers.

    But, yes, I am dealing with some printing-from-a-browser issues in the day job. Its bad enough dealing with just getting all the different browsers to display properly. Formatting for printing is really a pain.

    0
    Topic locked
  • Rental Property Investor · Mercer Island, WA · Member since 2008 · 22k+ posts · 14k+ votes
    14y

    I just went and looked at two other forums I frequent. The print output is very similar. There's lots of empty space. Its tighter if you cut and paste just the thread content into word, but even that still consumes a lot of space for avatars, signatures, buttons and such.

    0
    Topic locked
  • Mobile Home Investor · Spanaway, WA · Member since 2008 · 1k+ posts · 578 votes
    14y

    I can't seem to get unsubscribed from a forum topic either by removing the check mark at the start of it or from my account & clicking on the x. The thread is on who is full time investors.

    0
    Topic locked
  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Dale - When you uncheck the box, does it remain unchecked? What happens when you try to click the X on the watched forum threads?

    0
    Topic locked
  • Mobile Home Investor · Spanaway, WA · Member since 2008 · 1k+ posts · 578 votes
    14y

    When I un-check it - it disappears. I go to next page and it is there so repeat and go back to the forums. Just got 3 more messages for that thread. Clicking on the red X asks me if I am sure then I click on OK and nothing happens after that. I am using IE-9 and have also tried Google Chrome - nothing worked.

    0
    Topic locked
  • Mobile Home Investor · Spanaway, WA · Member since 2008 · 1k+ posts · 578 votes
    14y

    Is there any way of marking the threads that require PRO membership to post a reply. Several times I have typed in a post and hit submit to post and then get the message that you have to be a PRO to post on that thread.

    0
    Topic locked
  • Residential Real Estate Broker · Algonquin, IL · Member since 2012 · 52 posts · 6 votes
    14y

    Just wanted to let you know that whenever I try to use the search function I get an error. Also for some reason my signature doesn't show up in any of my posts. Maybe these are both because I just signed up but I thought I would check.

    0
    Topic locked
  • Real Estate Investor · Audubon, PA · Member since 2009 · 13k+ posts · 8k+ votes
    14y

    Signature shows up after 10 posts, or if a paid member IIRC.
    The search is another matter ...

    For Josh,

    0
    Topic locked
  • FL · Member since 2009 · 2k+ posts · 357 votes
    14y

    When I click on the ? next to vote, the page turns black.
    I'm using XP Pro, and Firefox 9.0.1

    Raymond

    0
    Topic locked
  • Property Manager · Dublin, OH · Member since 2009 · 1k+ posts · 291 votes
    14y
    Originally posted by Raymond B.:
    When I click on the ? next to vote, the page turns black.
    I'm using XP Pro, and Firefox 9.0.1

    Raymond

    Raymond,
    in this case you must scroll to first post on this site then you will see the voters.

    -Uwe

    0
    Topic locked
  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Nick Richardson - Can you please be more clear about what is happening with the search issue? What page are you on? Are you selecting one of the menu items on the search dropdown? What are you entering? What is the error that you're getting? Thanks.

    0
    Topic locked
  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    It looks like search is offline. We're working to get it back up.

    0
    Topic locked
  • Investor · Southlake, TX · Member since 2009 · 950 posts · 338 votes
    14y

    Nick Richardson and Joshua Dorkin I noticed the search was offline earlier today. Just tried it and it's working.

    Thanks Josh

    0
    Topic locked