Short-Term Rentals: Air BnB vrs VRBO

Hey there,

First time caller, big fan of the forums. Currently, I am waiting to receive my STR certification from the local municipality so I figured I would try and get all my ducks in a row in the interim. I live and invest in Charleston, South Carolina and am new to the STR host experience.

I am looking for some up-to-date insight into the Air BnB vrs VRBO (or other online STR rental service) question. I listed a couple talking points below, but any information / tips would be greatly appreciated.

1) Fees

2) Targeted audiences (older vrs younger renters)

3) Customer Service

4) Leads

5) Automated cleaning services / ability to integrate with a third party cleaners 

6) Key policies

7) Onboarding process