what's your honest take on your tenant portal software? not selling anything

Hi yall, I'm doing some research on tenant portal, property management software and wanted to get input from people who actually use it day-to-day, rather than just vendor marketing pages.

If you manage properties and use one of these platforms, I'd love to have a discussion

for example:

• What's saved you the most time or hassle?

• What's the most frustrating part of the backend side?

• Any recurring tenant complaints about the portal that land on your desk?

• Have you switched platforms before?

Appreciate any insight helps, thanks!