Landlording & Rental Properties

13 Proactive Ways to Increase Rent & Add Value to Your Rental Property

Expertise: Mortgages & Creative Financing, Business Management, Landlording & Rental Properties, Commercial Real Estate, Real Estate Deal Analysis & Advice, Real Estate Investing Basics, Personal Development
173 Articles Written

I’m a big fan of buy and hold and the BRRRR method. That being said, if you’re going to go down this path, you will want to know how to increase the rent and the return from your rentals. Doing so encompasses all factors of property management. Leasing faster and to higher quality tenants will increase your return. Renting for a higher price and increasing the rent upon renewal will as well. And so will preventing maintenance problems before they come up, as well as increasing tenant retention. But how do we achieve all of these ends?

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Well, I’m glad you asked. Here are 13 of the best ways, in this humble author’s opinion, to do so.

1. Improve the Appearance of the Front of the Property

It’s often noted that people make up their minds about you in seven seconds. In other words, you don’t have long to make a first impression. Neither does your rental. As I noted in my last article, simple aesthetic improvements such as window shutters, painting the front door, mowing the lawn, hedging any bushes or trees, replacing the mailbox or address numbers and the like can be hugely important. Here’s an example from that article of the same house with and without those aesthetic improvements:



All we did was mow the lawn, cut back the low-hanging branches on the tree in front, add a window box beneath the windows, paint the front door red, and add some bark mulch in the flower bed. A total expense of maybe $400. But that can make an incredible difference in both getting a property rented quickly and getting top dollar for it.

2. Quality Advertising

I’ve heard it said occasionally that “all we need to do to rent a house is put a sign in the yard.” I think this is the wrong approach. As my brother—who is our property manager—put it:

“If all you have is a sign in the yard, then you won’t have as much interest as if it was online everywhere. Fewer prospects means less demand, and when the supply stays the same, the only consequence is a lower price.”

That’s Economics 101 for you.

Put simply, renting a property with only a sign probably means you are under-renting it.

Furthermore, you want to take high quality pictures. If you can afford to invest in a top-end camera, it will pay for itself and much more. Just compare these two photos of this rather awkward house we own. One was taken from my old cellphone and the other from a high end camera. Which do you think is more likely to get that person scrolling Craigslist to call you?



Also, make sure to take pictures at about a 30 degree angle. Head on pictures make properties look very small, as the following examples show:



3. Make Sure the Unit is Well Lit and Smells Good for Showings

It should go without saying that you should clean a unit before showing it. But also, make sure the lights are on and blinds are open so the unit is well-lit when the prospect comes to look at. Dark rooms look smaller and less welcoming.

Also, put some air fresheners in the unit to make it smell pleasant. As the site Fifth Sense notes, “The sense of smell is closely linked with memory, probably more so than any of our other senses.” In other words, if the property smells good, then when the prospect goes home to debate which unit they want of the many they’ve seen, yours will stick out in their memory.

I even heard of one person who baked cookies before prospects showed up. Now that’s an inviting smell sure to get a signature on the bottom line!

4. Don’t Just Show… Sell

If you’re just opening the door and hoping the prospect will like your unit (or if your property manager is), you’re doing it wrong.

There are three great methods for selling during a showing:

  1. Building Rapport
  2. Using Anchors
  3. Using Reciprocation

If you’re doing the showings (or have hired someone to do them), you should using at least the first two and maybe the third.

Building rapport just means that you are friendly and open with them. Be genuinely interested in them. Ask questions and just shoot the breeze with them a bit. At the same time, don’t oversell or be pushy. People want to rent from people they like.

Anchoring occurs, according to Nobel Prize-winning psychologist Daniel Kahneman, “…when people consider a particular value for an unknown quantity before estimating that quantity.” (Thinking, Fast and Slow, 119-120).

Related: Converting Your Home to a Rental: 6 Tips to Protect You & Your Property

In other words, if you say that you think the house is 1,200 square feet, you have anchored in the prospect’s mind that the house is around 1,200 square feet. If you ask them to guess what they think it is, they will likely guess between 1,100 and 1,300 (assuming your number is in the ballpark, of course). If, on the other hand, you say you think the same house is 900 square feet, they may know that sounds too small but will probably guess between 1,000 and 1,200 square feet. So their answer will change solely because of your anchor.

But anchors can be qualitative, too. So when I was showing houses, I would often say something like “I love this house” or the “the kitchen in this house is amazing” before opening the door.

Finally, in some cases, particularly in hot markets, it might make sense to use the rule of reciprocation. As Wikipedia describes it, “By virtue of the rule of reciprocity, people are obligated to repay favors, gifts, invitations, etc.” Psychologically, this works by people wanting to return a kindness (say renting from you) if you do something nice for them.

This may feel manipulative, but you aren’t going to convince someone to rent a turd from you if you give them five bucks. If you are renting a good property, what the Rule of Reciprocation does is set you apart from you competition’s equally good property. Putting such offers in your advertising will also help elicit traffic to your properties.

So, for example, in Eugene, Oregon, there is an oversupply of student housing, which we have a lot of. So we started offering a free pizza coupon to a popular college pizza shop just for viewing one of our properties. One year, we even offered concert tickets to local events being put on by an EDM productions company a friend of mine was partners in. There are lots of possibilities like this. Let your mind go wild.

5. Don’t Start Your Price Too Low… Usually

The basic principal with apartment rents is that if you have low occupancy, you can’t raise your rent. But if your occupancy is around 90 to 95 percent, then it’s time to increase the rents.

With houses, though, it’s much harder to know what to rent a place for since there’s only one of it. Yes, you can comp it out on Craigslist, Zillow or RentRange or you can ask the neighbors, but you can’t be perfect.

My recommendation is to approach renting a house from the perspective that you can fix a property priced too high, but it’s hard to fix one priced too low. If you under-rent a property, you’re stuck with it. But if you set the price too high, you’ll know quickly it’s too expensive because you aren’t getting any calls. Then you can quickly adjust the price downward. So start near the top of the range you think it can rent for.

Of course, you don’t want to go crazy with this. Every day a unit sits on the market means rent that is lost forever. And if you have a lot of vacancy or it’s in the middle of the winter and few people are looking for a rental, you should certainly be more aggressive. But in most cases, it’s better to start at the high range than the low.

6. Screen, Screen, Screen—and Then Screen Some More

A high rent is useless if you’re settling for bad tenants. Take these two scenarios with the same house. One tenant rents it for $600/month and stays there all year. The other rents for $700, but you have to evict the tenant and lose two months of rent plus the costs above the deposit to turn over the unit and the cost of the eviction. Here’s how it turns out:


With any sort of loan on that property, it would almost certainly have been upside down with Tenant 2.

Remember, it’s better to have a property sit vacant than to rent to a bad tenant. More than once, we’ve had a tenant do over $10,000 in damage. That kind of thing will ruin your cash flow for quite some time.

Make sure to check for evictions, their criminal record and credit, and get landlord and employment references. We don’t accept evictions nor do we accept felonies unless they are very old. The tenants should also make more than three times the monthly rent in income.

Related: 10 Photo and Video Tips to Showcase Your Vacation Rental Property

Finally, I would recommend turning over your employment and landlord references to AAA or another such company. There’s an incentive to hear what you want to hear if you check yourself, and that can bias your evaluation when talking to landlords and employers. Then you push through marginal prospects you probably should have declined. Third party companies couldn’t care less, so you don’t get a blurry image when getting landlord and employment references.

7. Always Raise Rent Upon Lease Renewal

As I once heard Dave Lindahl put it, “Tenants expect you to raise their rent each year, so don’t disappoint them.” These increases will at least keep your rent the same in inflation-adjusted terms and will often improve your bottom line.

Remember, assuming you are cash flowing, every additional dollar you can get in rent is pure profit.

That being said, it’s also important to let tenants know it’s coming. We inform them their will almost certainly be a rent increase each year when we sign the original lease. As Lindahl puts it in his book:

“You should also raise your rents every year, even if the market has not gone up. Train your tenants to expect some annual rent increase. Perhaps it’s only $15 to $20. This is called a nuisance increase. It’s certainly not enough for a tenant to move out, but it sure does help your numbers” (Multi-Family Millions: How Anyone Can Reposition Apartments for Big Profits, 108).

8. Charge More for Month-to-Month Rentals

We don’t rent month-to-month to begin with, but we will allow tenants to switch over to a month-to-month arrangement once they have completed a year lease.

But we’re not going to do it for free.

BiggerPockets’ own Brandon Turner explains a great way to do this:

“When raising the rent, try this trick often used by marketers: Don’t tell them what the new rental price is going to be, but give them three price options to choose from. Think about it. Almost every big business offers three price tiers…

By offering three choices, individuals tend to compare the choices given, rather than comparing the price to other businesses. A coffee at Starbucks may be ridiculously priced, but by giving the customer options—the “Tall” for $3.25, the “Grande” for $3.75, or the “Venti” for $4.25—people rarely even consider the $0.99 cup of coffee they can get at the local diner across the street” (The Book on Managing Rental Properties, 176-177).

Thus, Brandon gives tenants an option of month-to-month, a six-month lease, and a year lease. The shorter the lease, the higher the price.

9. Allow for Pets and Charge Pet Rent

Remember what my brother said: “Fewer prospects means less demand, and when the supply stays the same, the only consequence is a lower price.”

While I wouldn’t recommend renting to people with dogs in apartments (maybe I’d allow one cat), with houses, I absolutely recommend it. Opening up your property to people with pets increases the number of prospects—and therefore demand and therefore price.

The reason is that many people want to rent houses in large part because they have pets. And Americans love, love, love their pets. It’s the one thing (other than that murder is bad) that Republicans and Democrats seem to be able to agree upon these days. One survey found that 62 percent of Americans have a pet, and of those who do, 95 percent considered their pets to be “members of the family.”

Pets do some damage, though. Luckily, you can cover for that with a nonrefundable pet deposit (we charge $250) and pet rent (we charge $25 a pet per month). We usually set a limit of three pets and do not allow dangerous breeds of dogs.

We probably make more from pet rent than we lose in damages, but even if these charges are completely offset by more maintenance, you have dramatically increased the pool of potential renters, and with more demand comes a higher price.


10. Maintenance and Preventative Maintenance

Some of the best ways to increase returns is to lower expenses. Preventive maintenance can do just that. You should not rely on tenants to replace furnace filters, clean off A/C compressors, or clean the gutters. But these small repairs can save you thousands of dollars in HVAC and foundation repairs.

Furthermore, some tenants won’t tell you about leaks for some unknown reason. If leaks festers for too long, they can cause major dry rot and water damage.

Regular inspections can find and address these issues. It’s preferable to do them semi-annually, but even once a year is better than nothing.

Furthermore, good maintenance is the key to tenant retention. After a a tenant signs a lease, their only contact with you is paying rent and maintenance. Neither is pleasant. And if they’re late a month, there’s another unpleasant contact with property management.

But if you provide good maintenance, this will go a long way in keeping you in good favor with your tenants and increasing the odds of renewal. And turnover is often a landlord’s biggest expense, so anything you can do to mitigate it is a good thing for the bottom line.

11. Maintain Contact With Tenants in Other Ways

In a similar vein, if you can find a way to positively maintain contact with your tenants, this will also help with renewals. It could be something as simple as a monthly newsletter or a social media presence.

You could also combine this with your marketing strategy. In addition to offering a pizza coupon to each group that viewed a unit, our Oregon management company also offered pizza coupons each month for those who rented from us. Yes, this costs money, but it not only works as a good marketing ploy. It also means that each month, while those students sent rent in, they got something back. That makes you look more positive in their eyes.

My brother asks for a prospect’s favorite restaurant on the rental applications. Then, if there’s a bad maintenance issue or one we handled poorly, he send them a gift card to that restaurant. It’s more personal (and thus more effective) than a rent discount—and it’s cheaper, too.

Or you could put every tenant who paid on time each month of the year into a raffle and give away a TV or something like that. There are all sorts of ways to maintain a positive line of communication with your tenants, and doing so will help substantially with tenant retention.


12. Charge for Amenities/Perks

Are there any other amenities you can charge for? My brother implemented a program where tenants can pay for us to mow their lawn each week during the summer months. Not many took us up on it, but it’s another stream of income that was easy to implement.

Related: Two Awesomely Creative Ways to Furnish Your Short-Term Rentals on a Budget

Jeffrey Taylor will charge more for amenities, such as adding a storm door or ceiling fan. While he doesn’t make money from this, he does improve his property for free. What other such opportunities are out there?

13. Increase Renewals With a Resident Program

Jeffrey Taylor (i.e. Mr. Landlord) is the master of this idea. Here’s how he describes his “3-Star Resident Program”:

“When residents move in to one of my properties, I welcome them into my 3-Star Resident program. It doesn’t cost them anything and they get perks by being a part of it. Their ‘anniversary’ becomes a time of celebration. Every year, I give them a choice of property upgrades (costing between $25 and $75 each) for paying rent on time” (The Landlord’s Survival Guide: How to Succesfully Manage Rental Property as a New or Part-Time Real Estate Investor, 164).

This bonus goes back to the rule of reciprocity mentioned above. It also can act as that gentle shove in the direction of “yes” when someone is sitting on the fence and needs a tiebreaker to decide on whether to renew or not.

And Taylor goes further:

“…in the third year, I announce a new program: the VIP program. Starting the fourth year, I return $100 of their deposit” (165).

These are by no means the only things you can put into such a program, but they’re a very good start.


You should approach the management side of your buy and hold business as not just “what you have to do to own properties,” but instead as a profit making business in and of itself. The more you can raise rents, lower costs, and increase retention, the better your bottom line will be. Good management can save bad investments, and bad management can kill good ones. Be proactive in increasing your rental returns.

[Editor’s Note: We are republishing this article to help out our newer readers.]

Have you successfully used any of the above strategies? Any creative ideas you’d add to this list?

Let’s talk in the comments section below!

Andrew Syrios has been investing in real estate for over a decade and is a partner with Stewardship Investments, LLC along with his brother Phillip and father Bill. Stewardship Investments focuses on the BRRRR strategy—buying, rehabbing and renting out houses and apartments throughout the Kansas City area. Today, they have over 300 properties and just under 500 units. Stewardship Properties on the whole has just under 1,000 units in six states. Andrew received a Bachelor's degree in Business Administration from the University of Oregon with honors and his Masters in Entrepreneurial Real Estate from the University of Missouri in Kansas City. He has also obtained his CCIM designation (Certified Commercial Investment Member). Andrew has been a writer for BiggerPockets on real estate and business management since 2015. He has also contributed to Think Realty Magazine, REI Club, Elite Daily, Thought Catalog, The Data Driven Investor and Alley Watch.

    Josh Scala
    Replied about 3 years ago
    Those are great ideas and I bet help get and keep great clients. I am just getting into this and want to get into the rentals, I am keeping this article to help me with some ideas. I definitely do not want to become known as the slum lord
    Andrew Syrios Residential Real Estate Investor from Kansas City, Missouri
    Replied about 3 years ago
    Thanks Josh, I’m glad you found it helpful, and good luck!
    Cynthia Gillespie Investor from Seabrook, Texas
    Replied about 3 years ago
    Great ideas. We’ve also offered rent credits ($100 coupons) for referrals that turn into new tenants. They can be used anytime during the year.
    James Slaughter Environmental Scientist / Investor from Davidson, North Carolina
    Replied about 3 years ago
    Great Blog Andrew! My wife and I follow many of these practices (love giving out gift cards to thank great tenants) but some very good ideas that I hadn’t thought of. Have a SFH were renovating and will be renting soon and will be implementing many if not all of your points. Think I will continue passing on cats however. Thanks!
    Ray Kinne III
    Replied about 3 years ago
    Awesome tips! Thanks!
    Jason Jastillana from Murrieta, CA
    Replied about 3 years ago
    Awesome blog Andrew! My in-laws are trying to sell their house and we’re implementing a few of the techniques (ex. Cookies, rewards for coming to open house, etc.). Thanks for sharing!
    Joshua D. Investor from Columbus, MT
    Replied about 3 years ago
    Brilliant tips! I need to do rent increases. I have been renting to some folks foe 3+ years and rent is still the same. thanks for the insight.
    Jim Thompson Investor from Houston, Texas
    Replied about 3 years ago
    Great ideas, thanks. I will implement pet rent and retention strategies right away!
    Julie Marquez Investor from Seattle, Washington
    Replied about 3 years ago
    We do pet deposits ($400) and pet rent ($25 a month) and found it to be successful. But we don’t allow all pets – dogs must be under 20 lbs. Make sure you have a criteria that works for you (no vicious breeds, size limits, number of animals, etc.).
    Andrew Syrios Residential Real Estate Investor from Kansas City, Missouri
    Replied about 3 years ago
    We don’t have the weight limit but I definitely agree with the no vicious breeds point (which we do too). Most pit bulls and the like are nice, but you just can’t take that risk liability wise.
    Julie Marquez Investor from Seattle, Washington
    Replied about 3 years ago
    Those were some good ideas, and a much needed read for me right now. My tenants are coming up on their one year and I was unsure if I should raise the rent. But you said, they expect it. So I will raise the rent just a little bit, not to make them move, but to understand the the cost of doing business has increased and it just goes without saying.
    John Aloisi Investor from Allen Park, Michigan
    Replied about 3 years ago
    Thanks, Andrew. These are some great ideas. I’m continually shocked at how many people list houses for rent on Zillow using dark, blurry, or otherwise unattractive pictures. If you’re trying to someone to pay you $1,000/month for the next few years, why not spend the extra 5 minutes to turn on all the lights and take really good pictures?
    Joseph Gorley Investor from Lubbock, Texas
    Replied about 3 years ago
    Great post, really like the personal touch of gift cards. Will have to start that with my tenants.
    Niyi A. Medical Sales Rep from Boston, MA
    Replied about 3 years ago
    Great tips, thank you for the post.
    Alex Saleeby Specialist from Beaumont, TX
    Replied about 3 years ago
    Great tips! Thanks
    Umair Mahmood from Jeddah, Jeddah
    Replied about 3 years ago
    Great ideas! Loved it! Thanks.
    Lily Daudert Investor from Albany, Oregon
    Replied about 3 years ago
    I just covered my tenant’s move-out fee because she left the place absolutely spotless. Saved me money in cleaning and she was a great tenant.
    Yun Chu Investor from Orange, California
    Replied about 3 years ago
    What to do with the renter who paid rent couple of weeks late and agreed to pay late fees but did not pay the late fees for few months?
    Replied almost 3 years ago
    I state in my lease the following, “If tenant fails to pay rent by midnight on the third day of the month a $55 late fee is immediately due with the rent. If rent and late fee remains unpaid for 15 days, landlord may cancel this lease and require tenant to vacate the premises immediately.” I haven’t had to enforce this.
    Yun Chu Investor from Orange, California
    Replied about 3 years ago
    If the renter is paying at least monthly rental, I think eviction may cost me more than just accept the late payment.
    Manuel Gonzalez from Lake Jackson, Texas
    Replied almost 3 years ago
    I’ve had good luck renting for a little under market . I try to keep long term tenants and I don’t raise rents at all. I have tried renting at top of market and tenants don’t stay longer than a year like they are always looking for the next best deal. I have a tenant since 05 and maybe yeah I’m 75 to 100 dollars below market but that’s my system
    Paul Moore Rental Property Investor from Lynchburg, VA
    Replied almost 3 years ago
    Great article, Andrew. All great tips. I take the photography points to another level by hiring a professional real estate photographer. Mine does an amazing job and she charges under $100 for the base package. She gets the lighting the camera angels, etc., perfect. And I can sometimes convince her to come right before sunset. I’d also like to ask Andrew and other investors: Has anyone tried staging your rentals? Yes, it is a hassle, and an expense, but do the math. It can result in a higher quality tenant, for longer, at a higher rent.
    Andrew Syrios Residential Real Estate Investor from Kansas City, Missouri
    Replied over 1 year ago
    We’ve staged houses for sale before, but not rentals. I just don’t think it’s cost effective for rentals other than, perhaps, really high-end luxury ones.
    Peter Bardou Investor from Syracuse, New York
    Replied over 1 year ago
    I have had great luck with giving renters $100 rent credit in the month of December. I know people are going to call me crazy for giving up revenue, but ive found it goes a long way in being appreciated by the renters.
    Jason Ray Richardson Rental Property Investor from Brookhaven, MS
    Replied over 1 year ago
    I read this article a few months ago and put some of these into play. Currently all of houses (5 total) are within a mile of me so we delivered turkey certificates for Thanksgiving. Also one of the homes that I purchased had a tenant already but the former landlord had not charged them a pet deposit or more rent due to the pet. It was an easy way for me to increase the rent without them thinking I was just the new greedy landlord. They saw it as the price of keeping their cat which they were willing to do.
    Andrew Syrios Residential Real Estate Investor from Kansas City, Missouri
    Replied over 1 year ago
    That’s great to hear Jason, I’m glad these ideas were helpful!
    Siraj Ahmed Investor from Morton Grove, Illinois
    Replied over 1 year ago
    @andrew Syrios great post! I found this one tidbit mention in this article applicable to me right now(offering three choices, individuals tend to compare the choices given, rather than comparing the price to other businesses) and i was wondering if i can bounce something off of you or anyone on this thread! I am meeting a seller of a MF building tomorrow that is NOT listed on MLS…yet. The seller is sort of stuck on his asking price and would like to see if he can save realtor commissions by not going on market. He is not open to seller financing. I wanted to offer him 2-3 choices rather than just offering him a purchase price. Any ideas on what i can offer to him so he can take 1 of the 3 choices? a little background. its a 4 unit building, rents are at market. Building does not have parking spaces in the back (as majority of the buildings in the area do), units are a bit outdated, roof needs to be replaced in the next 1-3 years, tuck pointing may be needed in the next 3 years.
    James N Brannon Jr
    Replied over 1 year ago
    These are very informative tips. It helps me know what I need to add in my rental contracts. Thanks for sharing, it is greatly appreciated.
    Diana Duncan
    Replied over 1 year ago
    Some great tips. Thanks for sharing!
    Teresia Sayler Investor from Snohomish, Washington
    Replied over 1 year ago
    I’ve made the mistake of not raising rents in an escalating market, by not paying enough attention. Not a fan of month to month, so I typically offer 6 mo or 1yr options. I do accept small pets with separate deposit ($500) and added rent. I like to send a Holiday card with a gift card. I do offer a referral program as long as the new tenant they refer stays at least 6 months on good terms.
    Andrew Syrios Residential Real Estate Investor from Kansas City, Missouri
    Replied 10 months ago
    Raising rents isn’t fun, but it’s definitely necessary if you want to keep your cash flow strong.
    Arnold Taylor
    Replied over 1 year ago
    I like what I see and I am going to get in to the apartment for passive income Thank you rnold
    Arnold Taylor
    Replied over 1 year ago
    I feel that this is my deal to become a real estate investor for fix and flip Thanks Arnold
    Ali Rizvi
    Replied over 1 year ago
    I am in the process of purchasing an out of state multifamily and I will speak with the prospective management companies to see if they have or can implement some of these ideas. That may help me decide on which one to choose. Great ideas. Thanks for sharing. >A.
    Lee Carter Rental Property Investor from Lees Summit, MO
    Replied 11 months ago
    I really like the idea of custom gift cards for favorite local restaurants! Great and very personal! I’ll be doing this for sure. Perhaps set reminders for birthdays/anniversaries or something like that as well to send a card and small gift card.
    Andrew Syrios Residential Real Estate Investor from Kansas City, Missouri
    Replied 10 months ago
    Thank you and I think it’s worked very well. Birthdays might be good but anniversaries are probably a bit too intimate for a property manager.
    Anthony Hickman
    Replied 11 months ago
    I just recently recieved PCS orders taking me overseas, and I plan on renting my house. These are awesome tips that I will definitely be implementing into my renting approach and vetting my potential tenants! Thanks for the insight!
    Account Closed
    Replied 3 months ago
    This is very informative and intersting for those peoples who are interested in real estate field or for those who want to running our Vacation Rental like a Business. and i really like a idea of custom gift cards for favorite local restaurants, Thanks for sharing such a good blog with us.
    William Sebastian
    Replied about 2 months ago
    I have 12 units and for 10 years i have been adding to my portfolio and renters deserve nothing back. My favorite words when i go to a property asking what happened ...."i dont know". When they move out and dont clean or hide holes in times. You must inspect them like prison cells on a monthly basis for yard maintance, illegal pets, trash, air filters, illegal people staying, parking on grass, etc. You need to make sure they understand this is your property NOT THEIRS. I advise inspect and dont think your property management company will because they really dont but use them to screen tenants which saves time.
    Matthew Schoenherr
    Replied 21 days ago
    My wife and I are looking to buy and rent our first property in a year or two, the phrase "treat people like you want to be treated" rings so loud here. I've rented in the past and had slumlords who just were in it for the money, having our own house now and lessons from being a rented has me excited to be a landlord. A great one, one who wanted to make people happy in their place and have them know they are taking care of. Thank you again for the wonderful tips, I'll report back once we are landlords.