There are a few things you can do/provide to make your guest’s life (and more importantly, your life) much easier.
Here we’ll go through the top 10 things that we believe improve the short-term rental experience for both the owner and renter and help deflect some of the questions that your guests might have.
The 10 Items You Should Absolutely Provide Airbnb Guests
1. Contact Info
If you’re out of town, your guests should have a way to contact you and/or someone on your behalf. This is actually the law in some cities (including Denver), but this info should be a name and phone number where they can get in touch with someone 24/7. (If you want a horror story for why this is needed, see our video here.)
Related: Responding to a Bad Airbnb Review? First, Check Your Ego.
2. Check In/Check Out Times
Be clear on this. You want to avoid surprising your guests (or vice versa), and you also want to have time to clean your place before your next stay. For this reason, it’s critical that your guests know when they need to check out and that you have at least a three-hour pocket between stays.
3. Wifi Password
This one is a biggie. People really like having access to internet, and they really do not like being away from it. If you want to avoid urgent texts that rapidly increase with hostility over time, make sure renters have the wifi password.
4. Neighborhood Digs
Part of the reason people stay in Airbnbs is for the experience. They like feeling like a local, and they enjoy having the inside track on what’s great about the neighborhood. A few recommendations on great restaurants/bars/entertainment can go a long way to making your guest’s experience great.
5. Fire Extinguisher
City to city, the laws can be hazy about what you need to provide for your guest’s safety, but having an easily accessible fire extinguisher is just the right thing to do—both for your guest’s safety and your property’s safety.
6. Carbon Monoxide Detector
7. Smoke Alarm
8. Clean Sheets
Have clean sheets—and then more sheets to spare. Why? Because dirty sheets are beyond gross.
Also, this is the biggest time suck for you when you’re flipping from guest to guest. Having a few extra sets of sheets can help you get your next guest in without needing extra laundering time.
9. Clean Towels
Same for this one. Your guests deserve clean towels, and they are going to be pissed if they don’t have access to them. And because you should be laundering them between stays, make sure to have a few extra sets so that you have some flexibility on a quick turnaround.
10. Coffee Maker & Coffee
Some people may want to cook a full meal in your place (another checklist for another time), but a lot of them (like us) enjoy bars and restaurants and don’t really care about the kitchen. In fact, the kitchen just makes us feel bad and guilty about all the money we are spending outside of it.
That said, at home and on vacation, most people like starting their day with coffee, so we recommend having a coffee maker and coffee readily available.
The extra touches you can add to make a guest experience excellent are limitless, but the above list should get you started. Good luck!
What would you add to this list? What amenities do you love seeing in an Airbnb?