Landlording & Rental Properties

Landlording Made Easy: 12 Hands-Off Strategies

Expertise: Landlording & Rental Properties, Personal Finance, Personal Development
28 Articles Written
woman using internet website for rental apartments, houses

Automation and optimization are arguably two of my favorite things—particularly when it comes to being a landlord. I’ve slowly arrived at the system I use today by finding and addressing capability gaps in my processes.

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Largely through the use of technology, I’ve eliminated a lot of the headaches that once accompanied owning rental properties. Below I’ve outlined the mostly hands-off approach I now use to take care of many of my landlording duties.

1. Do Video Walk-Throughs of Properties

I invest all over the place, but part of my portfolio is near a few military bases. When I market a property (not just near military bases), I often speak to a prospect who perhaps can’t make a showing time or isn’t even living in town yet. Offering a video walk-through has helped save a lot of people time and money in the rental process (including me).

Video walk-throughs can be helpful when it comes to move-outs, too. I personally recommend documenting property conditions in between each tenant so you have video evidence of any changes made or damages incurred.

2. Save Property Photos and Descriptions

When listing a property, the easiest way to create a description is to pull from the original selling listing. All the perks the seller and realtor thought would attract potential buyers are right there, already spelled out. Of course, some listings aren’t all-inclusive and you may have made upgrades post-purchase, but simply change the description accordingly.

Be sure to mention any of the more rental-friendly amenities and features that may have been excluded from seller listings, like garages, washers/dryers, and fenced yards, and note utilities that are paid for, online rent payment systems, if pets are accepted, etc. All of these things are very attractive to renters but may have been less important to buyers.

You can likely use the property pictures from the seller listing, too. To ensure you don’t violate any photo rights, just ask. I always ask if I can have the rights to the photos in the listing in writing. I’ve never been told no and am essentially getting professional photography for free.

3. Store a Bank of Ready-to-Go Documents

Leases with proper addenda, lease termination documents, notices to quit, etc.—these should be ready to go whenever you need them. Things like animal agreements, inspection checklists for moving in and out, and cleaning checklists for move-out are all useful to have, and with electronic storage, they’re all just a few clicks away.

When doing a landlord inquiry, many companies require tenants to fill out a signed authorization to release information about their tenancy. All of these documents at-the-ready will save time and money.

Also consider ready-to-send emails. I have an email template for landlord inquiries, supervisor/personal references, and so on. No more composing similar notes again and again.

If managing properties directly, create a checklist for yourself. After the 10th lease, it’s easy to think you have it down and won’t skip a step. Having a checklist ensures you follow the proper leasing steps and look professional.

Documentation is key. Your checklist will help you remember to make sure a lease is signed and initialed properly, ensure pictures are taken at move-in and move-out, and more. Scan and save invoices as they come in, too, and create documents to track all your expenses and income.

laptop on desk with person typing in well lit room

Related: How to Be a Landlord: Top 12 Tips for Success

4. Allow Online Rent Payments

There are so many free and/or low-fee online tenant payment sites out there today. I absolutely allow electronic payments; rent payments conveniently appear in my bank account a few days after they are made by the tenant.

Be sure to pick a platform that has sufficient and prompt customer service, though. I’ve had tenants who accidentally submitted rent payments twice, and it took quite a while for their account to be refunded due to poor customer service.

I’ve since used another service with great success and had my eye on another free site called Cozy. Cozy is a unique service in that it allows tenants to build credit with their payments, which is hugely attractive to those looking to improve their score.

5. Keep a Business Calendar

Do your tenants need to replace their HVAC filters on their own? Send them a reminder every quarter if so.

If not, schedule a quarterly walk-through with your maintenance crew so they can replace the filters themselves and make sure the property is being kept up to standards. This can prevent massive issues in the long run.

How long do tenants have to let you know about lease renewal or expiration? Have it on your calendar and remind them 30 days prior so the expiration date doesn’t surprise them.

6. Be Transparent With Tenants

Send tenants a copy or electronic version of their filled out move-in checklist as they prepare to move out. This way they’ll know anything that differs about the property upon move-out compared to what was documented during move-in is their responsibility.

This procedure, paired with a move-out cleaning checklist, has drastically reduced security deposit-related drama for me. Have I had to return less than full deposit amounts? Yes, absolutely. However, I can point to the documentation and the argument is over.

Most people want their security deposit back. And I would like my property returned in the best condition possible. The checklists make this process easier. It’s a win-win for both sides.

7. Negotiate Lease Termination Penalties

At times, I’ve had tenants who want to break their lease because they got a new job. To avoid additional fees associated with breaking a lease, I’ve struck deals with them.

It’s worked like this: they don’t have to pay the full lease-breaking fee if I’m able to rent the property out again in a certain amount of time. The amount they are charged serves as compensation for the extra time involved in finding a new tenant. Again, it’s seemingly a win-win.

woman sitting amongst moving boxes in brightly lit living room jotting notes on a clipboard

Related: How To Rent Your House: The Definitive Step by Step Guide

8. Use the Internet to Your Benefit

What do you know about Google Voice? I highly recommend it.

I like the idea of call notifications, text messages, etc. being routed to my actual phone or anyone else’s in my stead. I enjoy traveling abroad and having access to voicemails and the ability to communicate from anywhere.

Not only that, but marketing online (through Zillow, Craigslist, etc.), having an online application, allowing online credit/background checks, and so on speeds up these processes and keeps you out of the nitty gritty. In fact, if I hadn’t had access to all of these resources to market, or even learn about real estate (oftentimes for free!), I may not be in this business today.

9. Install Keyless Entry

Can’t meet your new tenants to get them the keys? Leave them in the property and give them the key code.

The same goes if the tenants give permission for handymen to enter and attend to service calls when they aren’t home.

Electronic and smart lock key systems can be installed for as little as $100 in some cases. And they can save you much more than that in time alone over the years. Plus, they’ll reduce the amount of lockout calls you get to essentially zero.

10. Maintain a High Level of Professionalism

I’m not saying every conflict is avoidable, but the way you handle yourself can keep a situation from becoming inflammatory. Be professional, be compassionate when listening, and learn how to put out fires (figuratively and literally in this case).

And build a team of professionals with similar values. I have incredible handymen for my various properties. I can rely on them, and when I can’t, I can count on a fairly decent referral. As a result, my properties operate smoothly. I simply need to forward information when I get service calls.

11. Purchase a Home Warranty

If you have a house that you think will need a lot of attention (older appliances, questionable HVAC, etc.), you may want to consider a home warranty.  This way you can submit work requests as issues come up and allow the warranty company to handle it. Plus, you won’t have to worry as much about major out-of-pocket expenses.

12. Hire a Property Manager

Dealing with property managers (PMs) can be difficult. In fact, I find most of my headaches stem from managing my manager. But it’s hard to be relatively hands-off if you don’t have a good PM.

I've had two PMs in the recent past who made a lot of accounting mistakes (totaling in the thousands of dollars range). One was even inflating/padding invoices from outside contractors and lying about their labor hours for their in-house contractor.

I’m a very diligent interviewer, but the fact of the matter is, PMs are going to tell you what you want to hear most of the time. Hopefully this information is also true. You can ask all the right questions and still end up in a bad spot, so the idea here is to be clear about your goals and expectations.

Also, check your monthly statements no matter what. I’ve received a $900 snow removal bill for eight days between two properties. The PM would not provide any proof of this expenditure, and so I moved on to a more transparent company. I could go on about PMs, but I’ll save it for another blog post.


If you employ even a few of the above strategies, I guarantee you’ll find all aspects of landlording to be much simpler and quicker.

What other strategies can landlords use to make their lives easier? Which technologies and processes do tenants appreciate most? 

Comment below. 

A longtime writer and consumer of all things related to the FIRE (financial independence retire early) movement, Sarah went from working 50+ hours a week to less than 20 thanks to her real estate investment portfolio and side passion projects. Investing since 2015, she reached financial independence in 2016 and was able to retire in 2017. Articles about her journey and information about her current projects have been published in LinkedIn, BiggerPockets, Kiplinger, and many other financial news sources. Prior to the FIRE movement, Sarah worked as a Program and Acquisitions Manager on various projects and started a successful, world-renowned non-profit organization. Today, she uses these skills as a real estate consultant to help others reach their FIRE-related goals on a regular basis.

    The German
    Replied about 11 years ago
    I believe that the best real estate sales happen in the country side. It is a win-win situation and that is a market that can never slow down. In an area like rural Germany or France, the vistas are so beautiful that people can’t resist it. And the price is also pretty realistic. Nice article and all the 4 points make sense. Thanks 🙂
    Crystal Tost
    Replied about 9 years ago
    I find the advertising in other countries and in mediums that are not real estate related a waster of money and time. I think targeted advertising coupled with good pricing and proper presentation will get the house sold to a local buyer that is likely out there as we speak. Why focus on an audience that you are not even sure exists in mediums that are not targeted?
    David Grbich
    Replied over 8 years ago
    Setting a realistic list price at 10% below market may lead to a very lonely existence as a realtor – not many sellers in the California market have the equity to price 10% below market – but yes that should get the home sold. Great point overall – thanks.
    Evan Rosenboom
    Replied 7 months ago
    Sarah, Thank you for this Blog, I found it very informative. You mentioned online credit/background checks, is there any specific website/service you use or recommend? Again appreciate all your insight!
    Sarah P. Rental Property Investor from East Coast
    Replied 7 months ago
    I use the Transunion site, but some rent collection sites also provide this service for you via affiliate marketing/similar third party service, I believe. They also vary in price, but I work that into my application fee.
    Nathan G. Real Estate Broker from Cody, WY
    Replied 7 months ago
    Sarah, first I would like to congratulate you on your flight of a lifetime! I served in the Air Force for 21 years and was able to fly back-seat in an F-16 five times. One of the best rides on earth! I really enjoyed your article. I would make a few recommendations: 1. You recommend negotiating lease terminations. I think it’s a better practice to have hard-and-fast rules that you occasionally (rarely) deviate from. I have a written policy and termination agreement that offers the tenant two options: pay a termination fee or maintain responsibility until a new tenant is placed. Tenants choose one of these options 99% of the time so there’s almost no thought or negotiation needed on my part. This is important for anyone that scales to larger numbers. I would also point out that most states require you to release the tenant from all obligations once a new tenant is placed so you can’t charge them extra rent and also place a new tenant during that same rent period. 2. Keyless entry is a nifty idea but the technology is pretty wonky, expensive, and susceptible to attack. Batteries die, computer programs glitch, and hackers are learning how to over-ride the security of these devices. I recommend Landlords still have a manual point of entry with a standard key, just in case. 3. Home warranties can be terrible. I know many Property Managers that won’t manage a home with a warranty because they are so difficult and time-consuming to work with. As a REALTOR, I have no problem helping a buyer/seller purchase a home warranty but I also let them know that they need to read the fine print and understand what it covers, what it doesn’t, and what the process is for filing a claim and getting work done. Again, great article and I look forward to reading more!
    Sarah P. Rental Property Investor from East Coast
    Replied 7 months ago
    Ha! Did you almost throw up like I did? Ours was a dogfighting practice mission… I had to go home after the flight and lay down the rest of the day! Thank you for your service. Can you tell me what your lease clause looks like for your first point? While peak season is preferred for me, I’d think that allowing them the knowledge that the lease is flexible would result in more turnover/work for me. Do you charge them an admin fee for the work you put into placing a new tenant? For #2- yes, batteries die but there are always backup keys for that purpose with the electronic systems I have. Definitely a great point! I can understand your point about warranties, however I’ve been able to put work orders in online and they’ve responded within 24 hours, sometimes within the hour on most occasions. 100% on knowing what it covers- if you have some old appliances it may be very beneficial for home owners, as it has been for me. Once you start learning the system it gets much easier to navigate. 🙂
    Eric Cruz
    Replied 6 months ago
    Thank you Sarah for the information. I believe land lording can be made easy if we hire a property manager. To know more explore here-