The Forums have a new look coming Monday, February 7th!

Questions About BiggerPockets & Official Site Announcements
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The Forums have a new look coming Monday, February 7th!

Alicia MarksPro Member
Fort Worth, TX 路 Member since 2020 路 1k+ posts 路 2k+ votes

Good news! There are some awesome improvements to the forums that allow for an easier user experience. Keep reading for the highlights.

Easily follow discussions with a simpler design. Plus, users stats are more predominantly displayed so you can quickly identify experts.

We finally optimized for mobile usability! This way you can stay involved on the go.

Note: the iPhone and Android apps have not been updated, you must visit biggerpockets.com/forums to see the improved mobile experience

Now tag your topic posts with locations that can be easily found via the location filter at the top of your forums experience. Find what you鈥檙e looking for faster.

A clean new design with all the most relevant information prominently displayed. This makes the conversation amongst BiggerPockets members that much easier to read!

[email protected]Podcast Guest on Show #204
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Most Popular Reply

Austin F.
Investor 路 MI 路 Member since 2015 路 227 posts 路 478 votes
4y
Every time the forums get "easier to use" I have a harder time using them....
49Reply
See this reply in the discussion

214 Replies

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  • Alicia MarksPro Member
    OP
    Fort Worth, TX 路 Member since 2020 路 1k+ posts 路 2k+ votes
    4y
    Quote from @Dan Thomas:

    @Alicia Marks

    What @Jerryll Noorden is describing is called VOC (voice of the customer) everything he said is spot on but more importantly you should get VOC data on what to change, not only how to change it.

    I鈥檓 familiar with VOC. I came on with BiggerPockets in October when things were already in motion. Future changes will be closely aligned with VOC to create more value. 
    [email protected]Podcast Guest on Show #204
    0Reply
  • Jerryll Noorden
    Flipper/Rehabber 路 Wilton, CT 路 Member since 2015 路 4k+ posts 路 4k+ votes
    4y
    Quote from @Alicia Marks:

    @Jerryll Noorden I definitely agree that the development process is going to see great improvements through what has been learned in this current release. As I have only been on the BiggerPockets team a few months, I cannot speak to the process that occurred at the beginning of development stages for the current release, but I can say assuredly that our team is working to develop a design process that emulates much of what you described, as it is a best practice in strategic planning. Part of the goal in future developments will be to bring in users and stakeholders that understand the needs and desires of our members to help plan for the most effective and useful updates for future projects. We truly appreciate and are taking into account suggestions brought by members. Contributors are the backbone of our forum value, so what we create needs to be easy to use and easy to search as the top priorities.


     You are badass!

    keep up the good work gurlfriend!

    1Reply
  • Michael Randell
    United States 路 Member since 2018 路 14 posts 路 6 votes
    4y

    These recent forum changes are even more horrendous than the last..

    3Reply
  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant 路 San Diego / Phoenix 路 Member since 2021 路 12k+ posts 路 15k+ votes
    4y
    Quote from @Michael Randell:

    These recent forum changes are even more horrendous than the last..


     Hang in there, we were told that we would get used to it if we were patient for 3 months or so.... :-)

    3Reply
  • Alicia MarksPro Member
    OP
    Fort Worth, TX 路 Member since 2020 路 1k+ posts 路 2k+ votes
    4y

    We are addressing several issues in the next two sprints. I know that not everyone will be happy with everything, but we are making improvements. We thank you for your patience, as any change can be a frustrating learning curve.

    [email protected]Podcast Guest on Show #204
    0Reply
  • Terrell Garren
    Rental Property Investor 路 Concord, NC 路 Member since 2016 路 1k+ posts 路 3k+ votes
    4y
    Quote from @Alicia Marks:

    We thank you for your patience, as any change can be a frustrating learning curve.

     That's a bit of spin.  Good change is enjoyable. Bad change is frustrating. Be direct and candid. People will appreciate it. 

    2Reply
  • Alicia MarksPro Member
    OP
    Fort Worth, TX 路 Member since 2020 路 1k+ posts 路 2k+ votes
    4y

    Understandable Terrell.

    The "List View" and "jump to last reply" are both active on the site. The jump to last button is below the initial post like this:

    [email protected]Podcast Guest on Show #204
    0Reply
  • Greg ScottPro Member
    Rental Property Investor 路 SE Michigan 路 Member since 2014 路 4k+ posts 路 6k+ votes
    4y
    Quote from @Nate Slappey III:
    Quote from @Greg Scott:
    Please bring back the "Switch to Old Forums" button.  

     @Greg Scott could you share some of the specifics of your feedback to the new format?

    thanks


    Nate:

    For about three days the forums were nice and super compact when on compact setting.  I don't know what happened but around 3pm Eastern today they went back to ugly.  I just don't like reading all that non-value added information.

    2Reply
  • Stephen KeigheryBusiness Member
    Rental Property Investor 路 New Orleans, LA 路 Member since 2018 路 717 posts 路 555 votes
    4y

    It looks great 馃憦馃憦馃憦

    Home Buyer Louisiana4.850 Reviews
    WebsiteView Page
    0Reply
  • David M.
    Morris County, NJ 路 Member since 2020 路 5k+ posts 路 2k+ votes
    4y

    @Alicia Marks @Nate Slappey III

    I come check back on BP and now its only showing me a handful of new posts, say 5'ish, and the rest are days/weeks/months old.  You can't tell me in over a weeks time there are only a handlful of posts.  I have it set on new posts.

    0Reply
  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant 路 San Diego / Phoenix 路 Member since 2021 路 12k+ posts 路 15k+ votes
    4y

    Another thing...when I click on a topic, it just goes to the OP post...it used to scroll down to the post in question, like who was giving you a vote, Now you don't know....not great to build the community and connections....

    It's been a month now with very few significant changes. That is ridiculous. Is your IT team that bad? Or (more likely) are you hoping that we will all just leave you alone and accept this after a while? Really disappointed in you guys.....

    2Reply
  • Nate Slappey IIIPro Member
    Realtor | Product Manager at BiggerPockets 路 Metro Detroit, MI 路 Member since 2022 路 119 posts 路 127 votes
    4y
    Quote from @Greg Scott:
    Quote from @Nate Slappey III:
    Quote from @Greg Scott:
    Please bring back the "Switch to Old Forums" button.  

     @Greg Scott could you share some of the specifics of your feedback to the new format?

    thanks


    Nate:

    For about three days the forums were nice and super compact when on compact setting.  I don't know what happened but around 3pm Eastern today they went back to ugly.  I just don't like reading all that non-value added information.

     @Greg Scott yes we were having some technical issues on the backend after deploying that change. We've cleaned it up and it should be going live again here soon. Thanks for the feedback

    BiggerPockets
    0Reply
  • Nate Slappey IIIPro Member
    Realtor | Product Manager at BiggerPockets 路 Metro Detroit, MI 路 Member since 2022 路 119 posts 路 127 votes
    4y

    Hey @Bruce Woodruff, my name is Nate Slappey III a product manager here at BiggerPockets. I reached out to you about 2 weeks ago to learn and understand your pain points more. 

    In regards to your latest feedback are you referring to a notification mention redirecting you to that specific mention or selecting the last reply and it taking you to that specific post in a thread. Just want to be clear I understand what you mean.

    Yes today marks a month since launch and though the changes aren't getting deployed as quickly as we'd like due to reasons out of our control, the team is working hard on getting them out as soon as possible. 

    Again I am making myself available if you'd like to provide more insight and feedback over zoom. 

    We don't want you or anyone else to stop giving us feedback because its important for us at BiggerPockets to continue to get better so that we can enable our users like yourself. 

    Best,

    Nate 

    BiggerPockets
    1Reply
  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant 路 San Diego / Phoenix 路 Member since 2021 路 12k+ posts 路 15k+ votes
    4y

    @Nate Slappey III Thank you for the reply. The issue I'm referring to is when we get an email saying (for example) you have received a vote. When you click on the link it used to take you to the thread in question, and then scroll quickly down to the particular post. It doesn't do that any longer (at least for me).

    1Reply
  • Nate Slappey IIIPro Member
    Realtor | Product Manager at BiggerPockets 路 Metro Detroit, MI 路 Member since 2022 路 119 posts 路 127 votes
    4y
    Quote from @Bruce Woodruff:

    @Nate Slappey III Thank you for the reply. The issue I'm referring to is when we get an email saying (for example) you have received a vote. When you click on the link it used to take you to the thread in question, and then scroll quickly down to the particular post. It doesn't do that any longer (at least for me).

     @Bruce Woodruff alright i will get the team to look into this and get back with you...

    thanks again Bruce.

    BiggerPockets
    0Reply
  • Nate Slappey IIIPro Member
    Realtor | Product Manager at BiggerPockets 路 Metro Detroit, MI 路 Member since 2022 路 119 posts 路 127 votes
    4y
    Quote from :

    @Nate Slappey III

    I come check back on BP and now its only showing me a handful of new posts, say 5'ish, and the rest are days/weeks/months old.  You can't tell me in over a weeks time there are only a handlful of posts.  I have it set on new posts.

    @David Mare you referring to the Forums homepage with the "newest" filter selected. If so, the order of the post is based on last reply not when the post itself was made. Let me know if yours isnt like this and we can investigate.

    Thanks

    BiggerPockets
    0Reply
  • Nate Slappey IIIPro Member
    Realtor | Product Manager at BiggerPockets 路 Metro Detroit, MI 路 Member since 2022 路 119 posts 路 127 votes
    4y
    Quote from @Nate Slappey III:
    Quote from @Bruce Woodruff:

    @Nate Slappey III Thank you for the reply. The issue I'm referring to is when we get an email saying (for example) you have received a vote. When you click on the link it used to take you to the thread in question, and then scroll quickly down to the particular post. It doesn't do that any longer (at least for me).

     @Bruce Woodruff alright i will get the team to look into this and get back with you...

    thanks again Bruce.

     @Bruce Woodruff could you forward me the notification email at [email protected]? 

    BiggerPockets
    0Reply
  • Greg ScottPro Member
    Rental Property Investor 路 SE Michigan 路 Member since 2014 路 4k+ posts 路 6k+ votes
    4y

    @Nate Slappey III

    This new menu was added in the forums (image below)  It would be nice if this could be minimized for those, like me, who will never use it.  It just gets in the way.  Gmail is a good example of a way to hide the unwanted left-hand menu.

    1Reply
  • Nate Slappey IIIPro Member
    Realtor | Product Manager at BiggerPockets 路 Metro Detroit, MI 路 Member since 2022 路 119 posts 路 127 votes
    4y

    @Greg Scott The entire nav can't be minimized as of yet like on gmail but its something that we can look into for future iterations. How do you currently navigate the forums, do you just have bookmarks saved for the categories that you follow?

    Thanks for the feedback.

    BiggerPockets
    1Reply
  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant 路 San Diego / Phoenix 路 Member since 2021 路 12k+ posts 路 15k+ votes
    4y

    2 issues I still have with the new forum look -1) It should scroll you to the bottom of last read post like good forums do...... 2) Can you show who the original poster was/is?

    1Reply
  • Nate Slappey IIIPro Member
    Realtor | Product Manager at BiggerPockets 路 Metro Detroit, MI 路 Member since 2022 路 119 posts 路 127 votes
    4y

    @Bruce Woodruff by the last read post do you mean the forum taking you to where you last left off in that thread correct? that is something we have in our backlog and are working to get it out as soon as we are able same with original poster identifier. 

    Thanks for the feedback.

    BiggerPockets
    0Reply
  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant 路 San Diego / Phoenix 路 Member since 2021 路 12k+ posts 路 15k+ votes
    4y

    @Nate Slappey III Thank you!

    1Reply
  • Victor S.
    WorldWide 路 Member since 2016 路 1k+ posts 路 1k+ votes
    4y
    can you fix the popular threads page so it shows additional posts instead of having to modify the url and add page numbers manually? https://www.biggerpockets.com/...
    also, can you comment on the engagement numbers since you did this "update"?
    0Reply
  • Greg ScottPro Member
    Rental Property Investor 路 SE Michigan 路 Member since 2014 路 4k+ posts 路 6k+ votes
    4y
    Quote from @Nate Slappey III:

    @Greg Scott The entire nav can't be minimized as of yet like on gmail but its something that we can look into for future iterations. How do you currently navigate the forums, do you just have bookmarks saved for the categories that you follow?

    Thanks for the feedback.


    I never go into a specific forum.  For me the forum menu is as useful as my appendix.

    I usually go to "unanswered question" and occasionally "trending"

    I go to "unanswered questions"

    1Reply
  • Victor S.
    WorldWide 路 Member since 2016 路 1k+ posts 路 1k+ votes
    4y
    Quote from @Victor S.:
    can you fix the popular threads page so it shows additional posts instead of having to modify the url and add page numbers manually? https://www.biggerpockets.com/...
    also, can you comment on the engagement numbers since you did this "update"?

    ok, so i guess that "trending" link i posted above has been succeeded by this one instead: https://www.biggerpockets.com/...
    shows how intuitive the new thing is lol
    0Reply
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