Good Business - Tenant Satisfaction Survey

[Al Williamson]

I've just been reluctant to survey my tenants even though I think it's good to get customer feedback. Drew DeMasters' book really drives home the point that landlords should survey.

Do you survey your tenants?

[David Moore]

@Al Williamson

I was curious if you ever did create an exit survey for your tenants? If so, how has the feedback been? I am thinking of doing the same, though for now I was considering something simple like asking 3 questions at the bottom of my exit letter, perhaps:

1. What is the primary reason for your move?
2. Was there any situation you would have preferred was handled differently while you lived in our property?
   
3. What could be done to improve the experience for future tenants?