Wholesaler · Baton Rouge, LA · Member since 2008 · 471 posts · 98 votes
I'm ramping up my REI business and need some suggestions on the best phone system to use to answer multiple marketing campaigns. I'll use a 24 hot line with a local number as my primary destination for incoming calls but would like some extension capabilities also. Thanks
Property Manager · Boise, ID · Member since 2014 · 160 posts · 192 votes
11y
The following may or may not be suitable for your needs... please research independently.
I use an OBi 202 device (give me two physical phone "lines" and supports four phone "numbers"), of which three of my phone "numbers" are with google voice (no monthly charge, no computer needed). The OBi device supports call transfer, extensions, etc. http://www.obihai.com/
In particular, look at the "call flow" and "digital receptionist" solutions available from Anveo and Voip.ms. You can basically program the system to do just about anything, including off a webpage.
To better understand it all, keep in mind that a phone number is a "virtual" thing, and that its point of termination (your equipment) is the only "physical" thing. I have my cordless home phones plugged into my OBi 202 device, thus terminating my phone "numbers" to my home cordless phones. In addition, I have some of the phone "numbers" programmed to ring both my cellphone and home phones *simultaneously*.
Property Manager · Boise, ID · Member since 2014 · 160 posts · 192 votes
11y
The following may or may not be suitable for your needs... please research independently.
I use an OBi 202 device (give me two physical phone "lines" and supports four phone "numbers"), of which three of my phone "numbers" are with google voice (no monthly charge, no computer needed). The OBi device supports call transfer, extensions, etc. http://www.obihai.com/
In particular, look at the "call flow" and "digital receptionist" solutions available from Anveo and Voip.ms. You can basically program the system to do just about anything, including off a webpage.
To better understand it all, keep in mind that a phone number is a "virtual" thing, and that its point of termination (your equipment) is the only "physical" thing. I have my cordless home phones plugged into my OBi 202 device, thus terminating my phone "numbers" to my home cordless phones. In addition, I have some of the phone "numbers" programmed to ring both my cellphone and home phones *simultaneously*.
I recommend using a Google voice number - The benefit is you can connect it to as many phones as you want, so if you have more then one person picking up phones it can be very beneficial.
We use it with most of our outsourcing clients, so when phone calls comes in, they can either answer it themselves or let the Virtual Assistant do it for them.
Ohh and it's FREE...
I'm happy to give you a free walk through if you would like, just give me a shout.
Levittown, PA · Member since 2015 · 36 posts · 5 votes
11y
Using a Virtual Assistant from the start in a new business is really great! I write tons of blog posts about this topic for tips and tricks, feel free to check it out! Good luck!!