Turnkey Real Estate Investment Providers

Turnkey Real Estate Investment Providers

Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes

I came across an interesting situation. It regards companies that offer turnkey solutions for investors. That is, investment properties that are already rehabbed, tenant-occupied, have property management in place, and producing cash flow. Sounds great right. But do they exist?

The reason of this is that I started to go down this path as a means to move on to other more affordable markets then where I live, but had zero connections in the area, and a partner with no investing experience, but who lived in the area I was going to invest in. Hence, the turnkey appeal.

I stumbled upon an turnkey company, conversation as going well, all until I started exercising regular prudent business judgment and started to vet the turnkey owner and what he was saying and asking if I can verify his numbers and talk to his property manager, as well as asked for prior customer reviews of clients who liked him, and preferable one who he had a problem with and how it was resolved.

Once I started doing my due diligence on him and his products and services his tone changed and turned to sleazy push back telling me how he does not need me or my money, does not need me in his portfolio, how he can pick up the phone and in one phone call sell any of his properties to his clients, and that he demanded my trust and no longer has to work for trust, that it should be given to him now automatically. No joke. This really was told to me. Probably big ego little ___.

Anyways, there are great articles written on BP about turnkey properties and how to do your due diligence and vet and verify all operation and all the numbers you are given. Do not take anything said to you at face value. If you get push back your spider sense should be going crazy and just walk away.

When working with turnkey operations. Still use your contingencies (Finance, Inspection). The property must appraise for the market value stated. Get Title insurance. Get your own review of the closing documents, DO NOT use their people. Get an agent or Attorney to review your closing documents.

Do your due diligence. Contact a real estate agent to run comps on the property and rental rates. Talk to property managers and get their rates and services, and compare their rental rates for that property with that of what you are being told and to your agent. NEVER take the turnkey providers work on rental income. Run your own numbers. Verify expenses, DO NOT rely on estimates. Look up taxes, get an actual insurance quote from insurance company, confirm with property managers their fees and services, and not just one. Conform if any HOA fees exist. Do not just blindly agree to use the property manager that comes wit the turnkey provider. Interview their property manager like anyone else. If they refuse to let you interview them like it happened to me, then walk away. Verify tenant status before purchasing and the lease terms. Ask for proof of renovations. Ask for outside references of investors who have worked with the turnkey provider and ask for records of seller success.

If your turnkey provider has any problem with this vetting and or pushes back on this because you are doing your due diligence and exercising good business decisions, then DO NOT go into business with them.

Good turnkey providers do exist. Just vet them. 

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San Diego, CA · Member since 2017 · 8 posts · 5 votes
8y

I couldn't agree more. Trust but verify. As @Engelo Rumora mentioned in podcast #89, trust and partnering is a process and can take months, even years to build. Being up front with any partner (PM, lender, turnkey provider, contractor, whoever) that you want to take a few months to build trust and see if this is the right partnership will 9/10 times filter out anyone sleazy who's too eager to make a quick buck. REI is a get rich slow game for many. Building the right partners over time will set you on the right track for success in the long term.

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  • Flipper/Rehabber · Medford, OR · Member since 2018 · 46 posts · 20 votes
    8y

    I had always wanted to get into real estate at a young age going into the military, my plan was to get out get a duplex live in one side and rent the other out, move out and rent etc and continue from there.

    Well I got married, kiddo, plans changed.

    Anyways - What sparked my interest recently was a turnkey provider on YouTube talking about his real estate portfolio, providing useful information and how you can buy a turnkey house for 40-60k (already rehabed, tenant in place, property manager, etc) you would get 6-12% ROI. I thought this was great and ready to funnel money in the stock market into real estate as a more sound investment.


    After viewing a few of the properties, checking them out on Zillow, checking surrounding houses and their prices many times they offered it to me 5-10k above market value in the area and while after 1-2 years of cash flow would mitigate the initial loss looked like there wasn't be much equity building in the area it was pretty flat.

    I already have a plan in my head, I want to make equity going into the deal and have cash flow after.  The areas shown were 47-56k, I don't want to pay 61k going in knowing I won't get the equity going in or out and just cash flow. 

    Cash flow is nice, but I'm young and not looking for cash flow right now I want a portfolio of low cost houses with built equity I can refinance and build up.

    Anyways I decided I wanted to buy in my home state first and work my way out of state using what I learned from buying instate and practicing BRRRR.

  • Safety Harbor, FL · Member since 2018 · 10 posts · 2 votes
    8y

    @Brian Bradley

    It sounds like you ran into someone with a narcissistic personality disorder. I never knew much about psychology and I am not an expert, but I realized about a year ago that I had a boss that was a narcissist and that I related to a few. The phrases that the seller used should be huge warning signs. I believe that everyone should be armed with the knowledge on how to identify a narcissist to protect yourself. Especially for those of us that are investors. They can destroy people's lives that don't even put up any money, so imagine what they can do in a business deal! Good luck! And watch out for narcs!   

  • Rental Property Investor · Dayton, OH · Member since 2015 · 312 posts · 273 votes
    8y

    "prior customer reviews of clients who liked him, and preferable one who he had a problem with and how it was resolved.

    Once I started doing my due diligence on him"

    Just sounding the contrarian note, here. It sounds like you were working him over pretty intensely, Bradley. You are an attorney, as such, a specialist in causing people problems, by nature a litigious individual. And you want to be put in touch with someone who already had problems with this turnkey business? These businesses are not known for their customer service anyway. Why should he trust YOU at this point? Are you going to be the nightmare client that constantly has questions, issues, and sues you over the slightest misstep? 

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y
    Gordon Starr sorry you have such a stereotypical view of lawyers. Asking for client reviews is standard in business. And asking to talk to one who he had an issue with is good business practice and actually recommended. It lets you know how he resolves problems and customer services. Because a person asks questions does not make them litigious or a future problem. It decreases problems in the future by vetting the person you are going into business with and giving money to before you go down the road. Heck Gordon it’s standard marketing 101 to provide client reviews and a review of a client who had an issue and how the issue was resolved and how that relationship went from their. You want to go into business with people who have good customer services and skills and when problems ever do come up actually work to resolve them without lots of unnecessary court time. But keep living in your stereotype of lawyers bro. I’m sure you’re good At stereotyping everybody in your life.
  • Chris ClothierBusiness Member
    Rental Property Investor · memphis, TN · Member since 2009 · 2k+ posts · 3k+ votes
    8y

    @Gordon Starr - 

    What you quoted from Brian's post is exactly the advice I give every investor when doing due diligence on a company.  It is easy for a company to give referrals that give cupcakes and rainbows stories.  If you really want to know how a company handles the real issues of unmet expectations, an investor should always ask to speak with an investor who hasn't had a perfect experience.  Investors have to know how a company handles negatives.

    If a business owner feels those questions are working him over, how are they going to react to an owner who is upset about a real issue?  It's a great indication of their demeanor and whether or not an investor wants to be in a long-term business relationship.  

  • Rental Property Investor · Dayton, OH · Member since 2015 · 312 posts · 273 votes
    8y

    Sorry to come off that way. That is a just a tough question to field. It is not, in my experience, a common one. Probably what put your perspective turnkey guy on the defensive.. I see why you want to know the answer. I also see why he blew you off.  He had plenty of investors already, and you are showing every indication of being a pretty tough customer.

  • Investor · Detroit, MI · Member since 2014 · 360 posts · 354 votes
    8y

    In all honesty I avoid doing business with attorneys. They are terrible to be in business with.  I had a newly graduated attorney looking at an apartment couple years back.  They asked to see the lease before they applied.  Which okay normally I give people a lease once they qualify but whatever.  Then he saw I had in my lease that disputes are taken to arbitration first before any court filings.  That was for me as a landlord or them as a tenant. He took exception to that questioning why I didn't want to go to court to settle a problem.

    It was lost on him that:

    A) I was trying to set an expectation if we have a problem lets see if we can work it out.

    B) Court involves lots of time sitting around waiting, paperwork etc, and frankly I have other things to do than take a 1/2 day off work for a 10 minute court session.

    C) Its expensive versus $150 to an attorney to hear our issues and resolve it. If we can't then we can go to court.

    Needless to say I decide to go with a different applicant.  Every time I have dealt with an attorney regarding business matters 75% of the conversation is about litigation. Which though is important they are things more important.  We had an attorney on a project at work; a database was suppose to deliver data to another external database.  Obviously we have rules around PII/PIFI but Engineers and Analyst are worried about server capacity, cadence, and content delivery and the Lawyer is talking about actions we can take against client (who we do millions of dollars of business with) for failure to perform, assignment of damages based on where the system fails. Again, important stuff but its stuff like that why people want to avoid lawyers. We are trying to build a product that will make tons of money and the Lawyer is engaging in "risk mitigation" stripping it of its capabilities to reduce the chance of potential lawsuit.

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y

    @Christian Hutchinson good to know. thanks. 

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