Turnkey Real Estate Investment Providers

Turnkey Real Estate Investment Providers

Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes

I came across an interesting situation. It regards companies that offer turnkey solutions for investors. That is, investment properties that are already rehabbed, tenant-occupied, have property management in place, and producing cash flow. Sounds great right. But do they exist?

The reason of this is that I started to go down this path as a means to move on to other more affordable markets then where I live, but had zero connections in the area, and a partner with no investing experience, but who lived in the area I was going to invest in. Hence, the turnkey appeal.

I stumbled upon an turnkey company, conversation as going well, all until I started exercising regular prudent business judgment and started to vet the turnkey owner and what he was saying and asking if I can verify his numbers and talk to his property manager, as well as asked for prior customer reviews of clients who liked him, and preferable one who he had a problem with and how it was resolved.

Once I started doing my due diligence on him and his products and services his tone changed and turned to sleazy push back telling me how he does not need me or my money, does not need me in his portfolio, how he can pick up the phone and in one phone call sell any of his properties to his clients, and that he demanded my trust and no longer has to work for trust, that it should be given to him now automatically. No joke. This really was told to me. Probably big ego little ___.

Anyways, there are great articles written on BP about turnkey properties and how to do your due diligence and vet and verify all operation and all the numbers you are given. Do not take anything said to you at face value. If you get push back your spider sense should be going crazy and just walk away.

When working with turnkey operations. Still use your contingencies (Finance, Inspection). The property must appraise for the market value stated. Get Title insurance. Get your own review of the closing documents, DO NOT use their people. Get an agent or Attorney to review your closing documents.

Do your due diligence. Contact a real estate agent to run comps on the property and rental rates. Talk to property managers and get their rates and services, and compare their rental rates for that property with that of what you are being told and to your agent. NEVER take the turnkey providers work on rental income. Run your own numbers. Verify expenses, DO NOT rely on estimates. Look up taxes, get an actual insurance quote from insurance company, confirm with property managers their fees and services, and not just one. Conform if any HOA fees exist. Do not just blindly agree to use the property manager that comes wit the turnkey provider. Interview their property manager like anyone else. If they refuse to let you interview them like it happened to me, then walk away. Verify tenant status before purchasing and the lease terms. Ask for proof of renovations. Ask for outside references of investors who have worked with the turnkey provider and ask for records of seller success.

If your turnkey provider has any problem with this vetting and or pushes back on this because you are doing your due diligence and exercising good business decisions, then DO NOT go into business with them.

Good turnkey providers do exist. Just vet them. 

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San Diego, CA · Member since 2017 · 8 posts · 5 votes
8y

I couldn't agree more. Trust but verify. As @Engelo Rumora mentioned in podcast #89, trust and partnering is a process and can take months, even years to build. Being up front with any partner (PM, lender, turnkey provider, contractor, whoever) that you want to take a few months to build trust and see if this is the right partnership will 9/10 times filter out anyone sleazy who's too eager to make a quick buck. REI is a get rich slow game for many. Building the right partners over time will set you on the right track for success in the long term.

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  • Amy KendallBusiness Member
    Real Estate Broker · Lehi, UT · Member since 2016 · 397 posts · 318 votes
    8y

    @Brian Bradley excellent post and advise to anyone thinking of using a turnkey provider.  This should be required reading for everyone!  I am sure with your due diligence process, you will find a great provider!

  • Investor · Cypress, TX · Member since 2016 · 170 posts · 139 votes
    8y

    @Brian Bradley Well done. Well written. I deal with new clients every day. They have dozens or questions [sometimes hundreds]. It takes time and patience dealing with them but the reward is a level of understanding and trust that is gained. It is always worth it. 

    The investor is  making a big decision and deploying a lot of assets/resources with me as a Turnkey Provider. I have respect for that. 

    This vetting process goes on all the time in the business world between large companies, it is only appropriate that the same process is done during these transactions. 

    Another great result is that the better the vetting a greater level of trust develops, and the transactions become more frequent and easier.

  • Rental Property Investor · New York City · Member since 2014 · 208 posts · 271 votes
    8y

    Well done, and right on the money, (pun intended.)  That advice goes for ANY investment.  I do apartment syndication, and every time that I speak with a potential investor I tell them to do their due diligence.  Even though we work with accredited investors, it doesn't matter how much experience you have or how much you know and trust the people you are working with.  

    Again, great post.

  • Equity Raiser and Turnkey Provider · Cleveland, OH · Member since 2016 · 4k+ posts · 1k+ votes
    8y
    Originally posted by @Brian Bradley:

    I came across an interesting situation. It regards companies that offer turnkey solutions for investors. That is, investment properties that are already rehabbed, tenant-occupied, have property management in place, and producing cash flow. Sounds great right. But do they exist?

    The reason of this is that I started to go down this path as a means to move on to other more affordable markets then where I live, but had zero connections in the area, and a partner with no investing experience, but who lived in the area I was going to invest in. Hence, the turnkey appeal.

    I stumbled upon an turnkey company, conversation as going well, all until I started exercising regular prudent business judgment and started to vet the turnkey owner and what he was saying and asking if I can verify his numbers and talk to his property manager, as well as asked for prior customer reviews of clients who liked him, and preferable one who he had a problem with and how it was resolved.

    Once I started doing my due diligence on him and his products and services his tone changed and turned to sleazy push back telling me how he does not need me or my money, does not need me in his portfolio, how he can pick up the phone and in one phone call sell any of his properties to his clients, and that he demanded my trust and no longer has to work for trust, that it should be given to him now automatically. No joke. This really was told to me. Probably big ego little ___.

    Anyways, there are great articles written on BP about turnkey properties and how to do your due diligence and vet and verify all operation and all the numbers you are given. Do not take anything said to you at face value. If you get push back your spider sense should be going crazy and just walk away.

    When working with turnkey operations. Still use your contingencies (Finance, Inspection). The property must appraise for the market value stated. Get Title insurance. Get your own review of the closing documents, DO NOT use their people. Get an agent or Attorney to review your closing documents.

    Do your due diligence. Contact a real estate agent to run comps on the property and rental rates. Talk to property managers and get their rates and services, and compare their rental rates for that property with that of what you are being told and to your agent. NEVER take the turnkey providers work on rental income. Run your own numbers. Verify expenses, DO NOT rely on estimates. Look up taxes, get an actual insurance quote from insurance company, confirm with property managers their fees and services, and not just one. Conform if any HOA fees exist. Do not just blindly agree to use the property manager that comes wit the turnkey provider. Interview their property manager like anyone else. If they refuse to let you interview them like it happened to me, then walk away. Verify tenant status before purchasing and the lease terms. Ask for proof of renovations. Ask for outside references of investors who have worked with the turnkey provider and ask for records of seller success.

    If your turnkey provider has any problem with this vetting and or pushes back on this because you are doing your due diligence and exercising good business decisions, then DO NOT go into business with them.

    Good turnkey providers do exist. Just vet them. 

     Wow, that sounds like they were not even really a Turnkey Provider. They should offer the property management in-house. If they try to push you off on some other company after the sale, what makes them any different from an agent?

    I would suggest looking at:

    The Best Types of Markets for Profitable Turnkey Properties

    and

    What to Ask When Working With a Turnkey Provider

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y

    Thanks for the replies. And by no means do I say don't use a turnkey provide. it may be the correct situation for you. But please please vet the provider and due your job. Thanks @Brian Foster any business is trust and patience. I am a trial lawyer by trade. So all my time with clients is spent building trust and having patience. Same goes for real estate. Like you said, investors are making big decision with who to or not to work with and what and where to place their money. The best part of the vetting process is it weeds out shady providers and brings out characteristics of peoples to see if you even want to work with them. If its a fight from the beginning, then hold on for what is in store later on if and when things go bad and or you start having issues. @Holly Williams exactly. Every business person should encourage their possible clients to ask any and all questions, and to be comfortable with them doing their due diligence. @Tom Ott he out-sourced the PM to a company that he had an arrangement with, but then refused to give the name of the PM for me to talk to and interview until after I was already under contract. When I told him I would like to interview the PM to see if I wanted to use them or another and to verify from them specifically the numbers they told him he refused. And those are good articles, and BP has many good articles on the topic of how to use TK providers and how to vet them. 

  • Equity Raiser and Turnkey Provider · Cleveland, OH · Member since 2016 · 4k+ posts · 1k+ votes
    8y
    Originally posted by @Brian Bradley:

    Thanks for the replies. And by no means do I say don't use a turnkey provide. it may be the correct situation for you. But please please vet the provider and due your job. Thanks @Brian Foster any business is trust and patience. I am a trial lawyer by trade. So all my time with clients is spent building trust and having patience. Same goes for real estate. Like you said, investors are making big decision with who to or not to work with and what and where to place their money. The best part of the vetting process is it weeds out shady providers and brings out characteristics of peoples to see if you even want to work with them. If its a fight from the beginning, then hold on for what is in store later on if and when things go bad and or you start having issues. @Holly Williams exactly. Every business person should encourage their possible clients to ask any and all questions, and to be comfortable with them doing their due diligence. @Tom Ott he out-sourced the PM to a company that he had an arrangement with, but then refused to give the name of the PM for me to talk to and interview until after I was already under contract. When I told him I would like to interview the PM to see if I wanted to use them or another and to verify from them specifically the numbers they told him he refused. And those are good articles, and BP has many good articles on the topic of how to use TK providers and how to vet them. 

     WOW. Yeah, that is not TRUE Turnkey. The company should do it in-house. All services should be provided for you.  Also, PM is #1! No one should ever go blindly with a PM, they should be able to ask questions. Sorry, that happened to you. 

  • Sherman Oaks, CA · Member since 2013 · 3k+ posts · 2k+ votes
    8y

    I think what you are looking for exist. Perhaps make sure you visit just like any other RE purchase. Arm chair remote SFR investing is loaded with potential pitfalls. There are many examples of when the investor visited it quickly became apparent they were going to get a bad home, hood and deal. Good luck with your search.

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y

    @Matt R. in this case my friend lives their so he knows the area and neighborhoods. Me flying out would not even be close to his knowledge of living their. Arm chair investing is something different. BP has a great book on the topic of investing out of state and most investors invest all over the nation and don't fly all over the nation to see every property. They have systems set up to cross check and verify all information they are getting. From the agent, the PM, the contractor, the inspector, etc. All work together and cross check each other for value etc. If the system is in place, no need to visit. If no system, then I would say visit. 

  • Sherman Oaks, CA · Member since 2013 · 3k+ posts · 2k+ votes
    8y
    Originally posted by @Brian Bradley:

    @Matt R. in this case my friend lives their so he knows the area and neighborhoods. Me flying out would not even be close to his knowledge of living their. Arm chair investing is something different. BP has a great book on the topic of investing out of state and most investors invest all over the nation and don't fly all over the nation to see every property. They have systems set up to cross check and verify all information they are getting. From the agent, the PM, the contractor, the inspector, etc. All work together and cross check each other for value etc. If the system is in place, no need to visit. If no system, then I would say visit. 

     Right on.  I know a guy with 1000 doors, has all the systems in place and he is still at every inspection. There are a host of fiscal reasons why he does that.  Good luck! 

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y

    @Matt R. David Greene wrote a great book called Long Distance Real Estate Investing and was on the BP podcast. Great info in investing out of state. He is a full time cop in SF had to invest out of state and work a full time job so can't just up and travel to see a property. But systemized everything. Great listen and read. 

  • Sherman Oaks, CA · Member since 2013 · 3k+ posts · 2k+ votes
    8y
    Originally posted by @Brian Bradley:

    @Matt R. David Greene wrote a great book called Long Distance Real Estate Investing and was on the BP podcast. Great info in investing out of state. He is a full time cop in SF had to invest out of state and work a full time job so can't just up and travel to see a property. But systemized everything. Great listen and read. 

     I am sure that book has good info and for long distance or local it is all the same processes really. Even buying Turnkey or not, still the same investor duties and tasks are involved. I don't think he is a full time cop anymore and perhaps he visits now...but IDK what he recommends in his book as far as visiting tbh. Good luck! 

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y

    @Matt R. that is the point. Its all the same due diligence and homework. Turnkey or not. That is the point of the post. Its all the same work and do not think you don't need to do it just because its turnkey. 

  • Investor · Atlanta, GA · Member since 2016 · 241 posts · 86 votes
    8y

    yes you must be very careful when dealing with anyone in this business. There are so many scam artists

  • San Diego, CA · Member since 2017 · 8 posts · 5 votes
    8y

    I couldn't agree more. Trust but verify. As @Engelo Rumora mentioned in podcast #89, trust and partnering is a process and can take months, even years to build. Being up front with any partner (PM, lender, turnkey provider, contractor, whoever) that you want to take a few months to build trust and see if this is the right partnership will 9/10 times filter out anyone sleazy who's too eager to make a quick buck. REI is a get rich slow game for many. Building the right partners over time will set you on the right track for success in the long term.

  • Engelo RumoraBusiness Member
    Investor · Toledo, OH · Member since 2013 · 4k+ posts · 2k+ votes
    8y
    Originally posted by @Peter Talbot:

    I couldn't agree more. Trust but verify. As @Engelo Rumora mentioned in podcast #89, trust and partnering is a process and can take months, even years to build. Being up front with any partner (PM, lender, turnkey provider, contractor, whoever) that you want to take a few months to build trust and see if this is the right partnership will 9/10 times filter out anyone sleazy who's too eager to make a quick buck. REI is a get rich slow game for many. Building the right partners over time will set you on the right track for success in the long term.

    Thanks for the mention Peter,

    I've always seen real estate investing as a marriage and not a one night stand.

    Too many folks out there are only after a "wham bam" lol

    I've been investing for around 8 years now and have 100% come to a conclusion that having the right people/partners is by far the most important thing in order to succeed.

    Take your time and select them diligently 

    Much success

  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    8y

    Brian this is  one reason Brie and I started turnkey Reivews website.. one website you can look at 50 turnkey folks and do a lot of prelim work without talking to anyone or getting on a squeeze page.

    I started in 2001 funding turn key in Detroit  17 years later 14 markets later well over 3000 fundings and owning over 350 of these.. I have pretty much seen it all.

    However I will tell you the industry ( if you can call itself that ) is MUCH better than it was pre 08 meltdown... and the internet BP and other sources have demanded it.

    @Ali Boone  wrote a good blog on how to deal with turn key companies and one of the points she made is you cant call them and cross exam them.. there is a limit to how much time any businessman can spend with a potential client..  And much of what your talking about is avalaible through your own due diligence anyway and should be done through 3rd party..

    I think though If I was in the turn key business I would interview you.. I would let you fire away on your 100 questions then I would create a FAQ s in writing so that when someone like you called.. you could refer them to your FAQ's and get a lot of these questions answered that are the same question every single investor has or SHOULD have..

    Its one reason the buying service are so successful they act as intermediaries or real estate brokers to hand hold the buyers.. and the turn key companies spend their time sourcing and rehabbing and dealing with the tenants.. Or the turn key company needs a full time sales department .. if each potential clients is going to interview you for a hour or two there is only so much time in a day..

    Now for this turn key company they sounded like they got frustrated and your talk devolved into something that did not end well.

    So it is a happy medium

    but at the end of the day its just real estate buying a SFR rental is not all that complicated its the easiest simplest real estate transaction out there short of buying bare lot in a subdivision.

    Its no different than buying a home here in Portland.. you order your inspections your lender gets your appraisal.. And you get on line and see what rents are going for in that area..

    The difference you will find though is that the rental of SFR s is so MUCH bigger than on the west coast.. Therefore that info is readily available to anyone who wants to take a few minutes.. In fact you should probably start with local PM's checking rents before you even call the Turnkey company.

    There is a new blog everyone should read about a Provider in Indy and that's not how to buy a home

    and there has been over 500 Reponses to threads on that company.. they pretty much do the exact opposite of what your recommending.. EXACTLY.. and maybe you talked to them.

    Generally speaking your advice is germane for any real estate transaction on a rental property anywhere in the US..

    And sometimes as @Engelo Rumora the dingo and I have talked about since I met him 8 years ago some buyers you just cant work with they are just too tough.

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y
    Jay Hinrichs I don’t think we are saying much different. Do your job, but you still have to verify all the information you are told and numbers given by the provider and not just take what they say at face value. Especially regarding their services. For example if they have a discounted deal with a PM and tell you what the PM provides and the costs, but then refuse to provide you with the PM name and contact info to verify the agreement with the provider that is fishy. If the PM as says answering your questions is a waist of my time and I don’t work for trust it’s just given to me, that’s a problem. Many turnkey providers replied saying they have zero problem answering potential clients questions since the business structure really is long term relationships which starts with trust. And relationship building. Which takes time. Your idea of a frequently answered question page is good but company specific. And I don’t believe theirs a to tough buyer. Just providers who are to impatient and don’t value relationships building. Hell my law clients get very time consuming and emotionally draining but you still have to answer all their questions and at times hold their hand. Business is about trust and relationships. Purchasing property is not difficult. Contracts and the legal side of what the contracts say and what binds you are. Those control in bad situations. So know what is covered ask as many questions as you want and ask everything you can think about to know what the service providers numbers actually cover and what the words mean in contracts you sign. And some people just can’t work together. But st the end of the day all the provider is doing is providing a property. No need for ego or attitude since once the deal is done you don’t talk to that provider again until the next deal. Your only infraction would then be with the PM.
  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y
    Jay Hinrichs and I’m sure you have a better provider system and structure then your younger guys since you have been doing this a lot longer.
  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    8y

    @Brian Bradley  I think the major difference is when you have a client your on the clock your charging and getting paid to listen to them.

    many attorneys or at least the ones I am familiar with .. will give you one hour free at first but then you get billed for every phone call or talk after that.

    Its just like real estate agents these days and I  is one and my wife is one.. I get super frustrated with them.. they wont pick up the freaking phone .. they leave a message and say to text them...

    we are just in  a new age.. of communications I guess.  but I do like all the info that is on the internet.

    However one thing for new buyers I HIGHLY recommend they go visit .. buying without at least one visit to see what your buying I think is really risky.. even with someone there..

  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y

    And thanks everyone for your great comments and participation. and thanks to @Jay Hinrichs for taking his time to contribute to this forum and @tom 

    @Tom Ott @Holly Williams and other turnkey providers and syndicates that joined in the topic. 

  • Real Estate Broker · Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH · Member since 2013 · 31k+ posts · 20k+ votes
    8y
    Originally posted by @Jay Hinrichs:

    Brian this is  one reason Brie and I started turnkey Reivews website.. one website you can look at 50 turnkey folks and do a lot of prelim work without talking to anyone or getting on a squeeze page.

    I started in 2001 funding turn key in Detroit  17 years later 14 markets later well over 3000 fundings and owning over 350 of these.. I have pretty much seen it all.

    However I will tell you the industry ( if you can call itself that ) is MUCH better than it was pre 08 meltdown... and the internet BP and other sources have demanded it.

    @Ali Boone  wrote a good blog on how to deal with turn key companies and one of the points she made is you cant call them and cross exam them.. there is a limit to how much time any businessman can spend with a potential client..  And much of what your talking about is avalaible through your own due diligence anyway and should be done through 3rd party..

    I think though If I was in the turn key business I would interview you.. I would let you fire away on your 100 questions then I would create a FAQ s in writing so that when someone like you called.. you could refer them to your FAQ's and get a lot of these questions answered that are the same question every single investor has or SHOULD have..

    Its one reason the buying service are so successful they act as intermediaries or real estate brokers to hand hold the buyers.. and the turn key companies spend their time sourcing and rehabbing and dealing with the tenants.. Or the turn key company needs a full time sales department .. if each potential clients is going to interview you for a hour or two there is only so much time in a day..

    Now for this turn key company they sounded like they got frustrated and your talk devolved into something that did not end well.

    So it is a happy medium

    but at the end of the day its just real estate buying a SFR rental is not all that complicated its the easiest simplest real estate transaction out there short of buying bare lot in a subdivision.

    Its no different than buying a home here in Portland.. you order your inspections your lender gets your appraisal.. And you get on line and see what rents are going for in that area..

    The difference you will find though is that the rental of SFR s is so MUCH bigger than on the west coast.. Therefore that info is readily available to anyone who wants to take a few minutes.. In fact you should probably start with local PM's checking rents before you even call the Turnkey company.

    There is a new blog everyone should read about a Provider in Indy and that's not how to buy a home

    and there has been over 500 Reponses to threads on that company.. they pretty much do the exact opposite of what your recommending.. EXACTLY.. and maybe you talked to them.

    Generally speaking your advice is germane for any real estate transaction on a rental property anywhere in the US..

    And sometimes as @Engelo Rumora the dingo and I have talked about since I met him 8 years ago some buyers you just cant work with they are just too tough.

     Having a FAQ is key. We built a video FAQ as there are a certain amount of questions that every investor asks some variation of. The questions are valid & need answers but it would be counterproductive to go through that line of questions with every person who asked them.  On top of that having a FAQ ensures everyone in your organization is giving out the same information. When running a business with multiple employees the worst thing you could have is one employee giving out one form of an answer and another employee giving out a different version.

  • Chris ClothierBusiness Member
    Rental Property Investor · memphis, TN · Member since 2009 · 2k+ posts · 3k+ votes
    8y
    Originally posted by @Brian Bradley:

     Business is about trust and relationships. 

    Brian, I could not agree more with this statement.  A potential customer in any business will always make a buying decision based on two things - do they like you and do they trust you.  Whether it's a decision about a car, law services, housing or mowing their lawn.  People do business with who they like and trust - period!  That is why the long-term aspect of the Turnkey business is so crucial.  Likability is established quickly.  Initially, trust is built block by block over time.  Trust can be solidified quickly through earned performance.  Here is where most stumble.  Trust is lost in an instant when you fail to live up the expectations you helped establish.  Once trust is lost, you are no longer liked either.  So trust and relationship are the foundations of any successful business!  

    You have a great forum post here Brian, kudos to you.  I wanted to post quick opposing thoughts to two things @Jay Hinrichs wrote (this is one of the reasons I think Jay and I respect each other so much and get along - we can agree and disagree or post opposing views and it leads to really good discussion).  

    1.  Any good turnkey company will spend as much time as you need with them on the phone.  A FAQ is good, but it is a basic.  Any good company should have one available, either by pdf, email format or even video.  They are basic.  

    But any company that says they only have so much time to devote to client relationships and developing rapport with a potential investor, is too small to bother working with.  If they don't have time before you buy, they will have even less time after you're closed.  

    There is always that tipping point where a person is asking the same question over and over again or exhibiting signs that they are not really ready to move forward with a passive investment - especially far from home.  A good company will recognize this and encourage the investor to do some more preparation and then return to the conversation later.  But, a good, qualified investor asking important questions to learn about your business, the structure, the process and expectations, should be given as much time as they need.  It will never be more than a good operator can give.

    2.  As far as why turnkey providers are so successful, I am working on an article now for the BP blog.  They are successful because they have learned what business they are truly in.  In my opinion, they are in the business of selling qualified buyers to Turnkey companies.  

    They are not selling houses.  They are not selling advice.  They are qualifying buyers.  Then that qualified buyer is introduced to a Turnkey company who in turn pays the provider $5,000, $6,000 or up to $10,000 per house sold.  Sometimes it's a percentage such as 6% in a normal real estate transaction.

    So, what business are they actually in?  What is their actual product?  They are in the business of selling qualified buyers.  The investor is the commodity and the Turnkey company is the buyer.  The provider is simply aggregating them in one spot and funneling them to the highest payer.  

    That doesn't mean they are not qualified companies, but after having been in the industry now for 15 years and been approached by every provider big and small, I can state without a doubt that companies that have no business being in the Turnkey space are being promoted and propped up for fees by Turnkey provider companies.

    I received an email this AM from an investor in Northern Cal who just attended a meeting with a provider where multiple Turnkey companies from all over the country made their pitches and then went straight into contract meetings.  He is now doing his own due diligence into other companies because he found it offensive that their was such a disparity in the professionalism and level of the companies.  The provider lost his trust.

    That may be controversial to some people, but without a doubt, that is the business model and the successful companies are experts at their model.  I say all of that Brian because, to your point, the buyer has to be the one doing the due diligence. They are solely responsible for determining if a company is quality and a good fit for them.  You cannot outsource due diligence.  You should not abdicate your responsibility to some provider to tell you who is good and who is bad.  Take their advice if you feel you need it, but understand you are the commodity and as such, you have to hold yourself responsible for doing your own due diligence.

  • Rental Property Investor · Honolulu, HAWAII (HI) · Member since 2011 · 4k+ posts · 2k+ votes
    8y
    Brian Bradley I agree except just want to emphase that a w2 worker that makes less than 80k and less than 30k liquid and lives in a primary market like California seattle Hawaii really only has a few options and turn key rental is one of them. The best way is to network with actual investors as things change every six month. The players and numbers.
  • Attorney · Wilsonville, OR · Member since 2017 · 504 posts · 411 votes
    8y

    @Lane Kawaoka I would most definitely prefer to just work with actual investors and partners on projects. But like you said, their is a time and place for turnkey. Every market and situation is different. But in this situation the TK Guy was actually the owner of a turnkey business who owned the properties. So he was not a middle man or W2 employee. 

    Thanks @Chris Clothier for the kind words. My legal practice I try to run it like what it is, a service provider, and I don't forget it. So I will spend as much time as I need to with clients even over the stereotypical 1 hr free consultation to go over their issue in depth and options and ease their concerns. But I also spend lots of time on pre-consultation issues and trust building before I even sit down with them for the 'one hour' so we are more productive and further beyond the emotion of the matter. I do this with initial questionnaires and pre-intake follow ups to narrow down issues. The same is with most service providing companies and real estate. To @Jay Hinrichs point, I have never had any issue with him having a different opinion on topics and don't think he has one on this matter. The only difference I see on this on how much time to spend on on pitching a client until it interferes with production. Me personally, so long as the conversation keeps moving forward and the questions are not to much circular and are reasonable questions I answer them all day for however long. Money and legal issues are huge areas for people. My questions with this guy just focused on his business structure, processes, services, expectations from him and I, etc. (non of which should have gotten a push back).

    Do the hard work yourself and due diligence before you give a dime and that means building the foundation of respect and trust. It means verifying every thing that is being said. Its a long term game in real estate, and in law. And I totally agree that any FAQ will be to generic and force more specific questions off them then accomplishing anything beneficial from a potential buyer who really analyzes deep into deals and the numbers and legal contracts they sign. 

  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    8y

    @Chris Clothier@Brian Bradley  not to get totally off topic.

    but when I work in the investment side of this .. its amazing how many people I talk to that will invest 100's to 100s of thousands of dollars with sponsors or deal makers or syndicators etc.

    and Not even ask for any back ground on them.. Heck a PM or landlord does more back ground on a tenant who is going to pay you 12k a year.. than folks do handing over hundreds of thousands..

    its very odd to me frankly.

    And I always tell folks if your talking to a sponsor and you ask for back ground check credit check and they give you any push back.. that is a HUGE red flag..  :) 

    So I do what Chris would probably do if he was in my line of work.. I have a whole background package pre assembled..  copy of all my licenses  NMLS  State of Oregon broke State of CA broker

    criminal back ground  credit   etc etc.. one click away.. now obviously I don't send this out willy nilly and its the last piece before someone would consider working with me..

    Having been on the lending side of things and doing credit and background on Vendors pretty shocking really what you come up with.. so I lead with my strength.

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