How to remove an Airbnb review
Hello there, I recently received a 3-star review that read “Impossible to find a place to park the car. The neighborhood is noisy.” I tried to dispute it with Airbnb customer support and fortunately they agreed to remove it. I then inquired about what can lead to a review removal and the CS representative kindly explained to me those simple things:
_ Any user can remove their own review. You can always ask the other party to contact CS and ask for their review to be removed.
_ Any discriminatory language. There’s a zero-tolerance policy against discrimination at Airbnb.
_ If the review includes personal details. Phone number, address…
_ If the review doesn’t include relevant information. A review has to be about the stay, the property itself, the host, their communication. You can ask for a review which is not relevant to be removed.
_ If the review is about external aspects of the listing. Like in my case, if the review is about the vicinity only and not the space you rented you can ask for it to be removed.
I thought it’d be useful to share. Don’t hesitate to add your examples below!
Most Popular Reply
I had a review removed which was retaliatory in nature. We had guests stay that smoked weed inside, and outside, of our non-smoking unit, even after being reminded that our property is non-smoking. They also left weed inside the unit when they left. We had to spend extra time and money cleaning the unit, and replacing items inside the unit, to get it ready for the next guests. After I assessed an additional fee, the guests gave a 1 star review. @Michael Baum shared with me that I could reach out to CS, so I did. They agreed that the review was not within their guidelines and removed the review. The guests declined to pay the additional fee I assessed, so I filed it with AirCover and they paid it. The guests told AirBnb they don't even smoke but I had visual camera evidence of them smoking before and after my message reminding them of our rules.
People are amazing!