Sewer Line Nightmare..Finally Resolved!

[Andrea M.]

For approximately, the last 2 months, every few weeks, tenant calls to complain about backups and sewage smells as its been leaking out the clean out at one of my SFR rental. Plumbers have done everything from replacing the line to snake the clean out with no luck, but feminine products (specifically tampons) are pulled out of the drain and numerous calls to the city who in the previous 2-3 visits denied where their pipe responsibility starts.

In total we replaced the entire main sewer line from the point of origination (at the house) to the curb, with numerous calls to the city who in the past has denied where their pipe responsibility starts.

We start digging again , all the sewage pours onto the sidewalk and see at the beginning/under of the sidewalk, there is a leak as the old terra cotta pipe and or boot is cracked/broken. After calling the city again, a crew comes out who has to call a supervisor, who has to call another supervisor, who finally agree it is the city's responsibility since it's under the city sidewalk & if I do it, it can be a long, expensive process since I will have to get numerous permits including engineering and BUT, city clean out is on the wrong side and finally send out a crew to replace about 6 ft sewer line and move the clean out closer to the house. After about 2-3 hours the city sewer line was replaced and a new clean out installed on the proper side of the property at no charge to me.