Getting positive reviews from tenants
After a recent survey of our tenants who have been on our lease for at least 6 months we received positive feedback from the majority of them... (it also helped us identify ways to offer better service as well)
Unfortunately, only the unhappy tenants (about 5-10%) are the ones ready to review the company online. I know that this tends to be a natural thing, we always complain and rarely appreciate. Does anyone have any tips on encouraging positive tenants to offer their input on a public platform?