Updated almost 10 years ago on . Most recent reply
- Environmental Scientist / Investor
- Statesville, NC
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Transunion SmartMove Issues
Has anyone else had issues setting up a Transunion SmartMove account? I set up an account a couple of days ago, now I am not able to get back onto it. I have gone thru the password reset process 2-3 time over last 2 days since I couldn't get past login screen ( so clearly I am at least typing in my email address properly lol). If I cut and paste password that is sent, it doesn't work, If I type in characters of temporary password (in case cut and paste is not allowable) it doesn't work.
When I enter temp password, it flashes to the resetting your password screen where you type in your new password twice, but then it goes back to original screen after a fraction of a second.
Aside from getting password reset emails, I have not had any luck with getting any customer support.
If anyone has suggestions, I would love to hear them.
Thanks BP!
Most Popular Reply
Glad that you were able to login successfully. If you have any other trouble feel free to contact us directly through the email in my signature. Thanks!