Broken Window

[Chris Hull]

Hi,  This is my first post on BP.  One of my tenants at a single family rental I have just sent a request to my property management company stating that when she got home from work the front storm door glass was broken.  She said that after speaking to neighbors that some boys were playing baseball in the street and the ball accidentally broke the window.  She is asking me to replace the storm door.  

I haven't had a maintenance request like this before.  Is this something I those of you on the forum would pay for or would you tell her to find the boys parents and work it out with them?

Any experience would be appreciated.

Thank you,
Chris