Runaway Property Manager

19 Replies

I'm a long distance property owner of a fourplex. It seems that my property manager is playing games with me and not providing information for work done to the property. A few of the items are listed below which occurred over a three year time span. The property manager I am using does have properties of his own and was referred to me through a friend. Let me know your thoughts.

-Charged for garbage disposal repair when apts. do not have them. I referenced there were no garbage disposals and no response.

-Charge $1,000 for paint/wall repair without providing photos. No response for photos once asked whether he will do it or not.

-"Replaced" the broken washer & dryer in one of the units with used units without my knowledge until I saw the monthly bill. Asked for photos and no response. I'm under the impression he swapped them out for older units from his other properties and charged me for them.

-An eviction notice was sent out to one of the tenants recently ending with a Sheriff escort. Is there a way I can verify an eviction notice was sent out for the address or that this happened with the city?

Fire them in person , ask for keys and everything else . Hopefully they sent you an invoice for the garbage disposals by regular mail . That would be considered mail fraud . 

Jean,

Save everything, and file with your States Dept of Business and Professional Regulation DBPR, this who usually holds licensure or with the Real Estate Commission. If what you say is true, this is stealing/fraud

Is he involved direct deposit rent into your lender? If so is he current with mortgage? 

This is a very common practice with some of the out of the area PM?


Originally posted by @Matthew Paul :

Fire them in person , ask for keys and everything else . Hopefully they sent you an invoice for the garbage disposals by regular mail . That would be considered mail fraud . 

 👍Invoice was sent via email.

Originally posted by @Kim Meredith Hampton :

Jean,

Save everything, and file with your States Dept of Business and Professional Regulation DBPR, this who usually holds licensure or with the Real Estate Commission. If what you say is true, this is stealing/fraud

👍Great information. I will follow up with this after finding a new property manager.

Originally posted by @Sam Shueh :

Is he involved direct deposit rent into your lender? If so is he current with mortgage? 

This is a very common practice with some of the out of the area PM?

No just rent collection and property/tenant issues.

1. Find a new PM.

2. Once a new PM is located, fire the old one and transfer management.

3. Write a letter to the original PM demanding reimbursement for the unauthorized, unnecessary charges. Demand documented proof of repairs done and notice given. If your management agreement requires authorization/approval before making large repairs or replacing appliances, demand reimbursement for that.

I would send demand to the PM and give them the opportunity to resolve this within 15 days. If they did not, I would file a complaint with the state commission.

Originally posted by @Nathan G. :

1. Find a new PM.

2. Once a new PM is located, fire the old one and transfer management.

3. Write a letter to the original PM demanding reimbursement for the unauthorized, unnecessary charges. Demand documented proof of repairs done and notice given. If your management agreement requires authorization/approval before making large repairs or replacing appliances, demand reimbursement for that.

I would send demand to the PM and give them the opportunity to resolve this within 15 days. If they did not, I would file a complaint with the state commission.

 Thanks for the detailed information. I will start looking for a new PM and follow up with the above.