Guest Issues Unlocking Schlage Encode

[Grant Woodward]

I recently started up my first STR and went with the Schlage Encode smart lock based on recommendations on here and the Channel Manager compatibility for auto assigning codes. Thus far, 2 out of 6 guests have had issues being unable to get their code to work.

I'm fairly certain that the issue is the guests being unable to see the numbers until they touch the keypad. If they start by pressing the incorrect number and do that too many times in a row the lock no longer allows attempts for a certain period of time, at which point they have each contacted me. I have a backup key and the ability to unlock it remotely from my phone; however, I'm not only concerned that this is pain to deal with, but it is also a stressful first impression for the guests and could result in bad reviews.

Anyone else experienced this or found a solution?

[Michael Baum]

Be very specific on how to unlock the lock. I text them with their code and to press the Schlage button before entering the code. That lights up the keypad so you can see the numbers. Never had an issue.