Question for PM's, Self Managers

[Andrew Steffens]

Good morning!

I had a bit of realization yesterday and want to test the temperature, mainly for self managers and smaller PM's.  I basically group the business into 2 segments, administrative tasks (pricing, marketing, guest communications) and field tasks (cleaning/maintenance).

Part of being a successful operator of anything, you have to know your strengths and weaknesses.  My strength admittedly is on the administrative tasks.

For those who are opposite of me, who struggle with the administrative side, would you consider a B2B relationship with a service that takes all of the tasks off of your hands, and if so what would you be willing to pay (% or flat fee).

To be clear, what would be offered would be:

- Listing on 15+ channels including Marriott Homes and Villas, Abnb, VRBO/, Booking.com, Zillow, coming soon Amex Travel and Hyatt, Jetblue and Allegiant Airlines, and more.

- Pricing software w/ live revenue manager

- Smart Lock software

- 24/7 Guest Communication via platform, voice, text, email.

- 24/7 Communication with owner or PM staff for maintenance or cleaning issues.  This could also be support for calling out preferred vendors for particular issues.

- Owner Portal and client tools

- Potentially more, will be having a call to see software limitations.

The idea is to free PM's and self managers to focus on growth and field quality.  Just a thought but I think this could be valuable to the right people.

[Patricia Andriolo-Bull]

I'm sort of the opposite, especially for folks that are geographically distant to their properties.  I could see a PM for the cleaning/maintenance/handyman issues and retaining the administrative tasks which are quite easy to do from anywhere.  It's also harder as a small owner to find good services of handyman/cleaners than it is to do the other stuff once it is set up.  But that could be just me.