Every STRs worst nightmare...need advice on what to do!

Every STRs worst nightmare...need advice on what to do!

Investor · Omaha, NE · Member since 2017 · 87 posts · 81 votes

I want to preface this by saying we've been Airbnb hosts for almost 2 years, and this is the first time we have had a huge problem like this.  

For the past two nights we have had people staying in our basement which is a mother-in-law apartment below our primary residence with its own separate entrance.  The guests are from Omaha, which made me suspicious already.  We smelled cigarette and weed smoke on the first night despite our clear no smoking indoors/no illegal drugs rule, and our messages asking them to please refrain from smoking indoors had gone unanswered.  We called Airbnb to see if we could get them out early. Airbnb said we had to have proof they were smoking, and that we had to physically go talk to them before Airbnb would step in. So we went down and talked to them, explaining that the smoke goes up through the vents and bothers us and our other guests, which is why we have a no smoking rule.  We video taped the conversation where he had admitted to smoking and said it wouldn't happen again (I didn't even bring up the weed issue)

At 2 AM, sure enough cig/weed smoke drifts up through the vents.  We had already sent Airbnb the video, and were planning on taking picture of what we found (we were assuming we would find evidence of cig butts in the trash) and we were going to charge them an extra $200 for cleaning, and the fact that we had to block the next day in order to clean everything.  In the grand scheme of things, not a huge deal. 

HOWEVER, my wife went downstairs to begin cleaning the property and take pictures of the evidence of smoking...and instead finds evidence that these guys were cooking METH.  Burnt tupperware containers with a white powdery residue and empty spray paint cans.  I am not a meth expert, but after doing some googling I am pretty sure that is what they were doing.

The guy we spoke to at Airbnb is of course out of the office until tomorrow, so they are refusing to do anything until he comes back.  

In the meantime, should we file a police report? Can the police test for meth in the walls? If we file a police report will we face any repercussions or will it "brand our house"?

Any advice would be appreciated! Thanks

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Real Estate Agent · Sevierville, TN · Member since 2015 · 1k+ posts · 1k+ votes
8y

@Jenessa NeSmith I fully support the decision to get the police involved, and am appalled that AirBNB encouraged you to not contact them!  Seriously, you may want to go to the media with that, that's an incredibly dangerous position for AirBNB to take - for you, other hosts, and for them as a company.  

I would hope the police can track these people down using their identification they had to supply to AirBNB in order to make the reservation.  

Good call with getting the additional security and making your instant booking more stringent.  And I imagine in general you'll turn down future requests from locals - I've heard more than one story about local guests being the worst (though yours takes the cake!).  

I hope your next booking goes incredibly well and helps you shake off some of the nerves this brought!

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  • Omaha, NE · Member since 2015 · 27 posts · 15 votes
    8y
    I’m not a police officer but I am an Omaha fire fighter. I would get the police involved because of the chemicals involved in the production of meth. Call the non emergency number and get some advice. The mitigation of those chemicals can be dangerous. Side note: I see a lot of people that live at the long term hotels, which sound like the type of people you had there, ask yourself why they are from Omaha and need a short term room. Sorry to hear that this was a bad experience.
  • Investor · Omaha, NE · Member since 2015 · 366 posts · 184 votes
    8y
    I’m sorry this has happened to you folks! I would personally involve the authorities. Residue from cooking meth can attach to walls and carpet and make people pretty sick. I would want to know if this is the case so I could take the necessary precautions to prevent that. Plus, I feel like you could have a better chance of recouping some costs and fees from the people who did this with the police involved. I really don’t have any experience with this though so I’m curious as to what other people might mention.
  • Matthew WatsonPro Member
    Rental Property Investor · Omaha, NE · Member since 2016 · 57 posts · 101 votes
    8y

    Absolutely get the police involved ASAP. As others have mentioned the chemicals that are used when doing this can create a very hazardous situation for you and other guests. That doesn't mean it for sure has but you need to be sure. If you were to refrain from reporting this and someone were to get sick, then that liability would likely now fall on you for failing to report the incident. Better safe than sorry.

  • Investor · Omaha, NE · Member since 2017 · 87 posts · 81 votes
    8y

    @Eric Siebert I totally agree...the only times we have ever had problems has been when people from Omaha are staying with us.  I wish there was a function on Airbnb that we could block people from a certain area.

    My wife and I are considering turning off instantbook because of this incident, which is really unfortunate. :(

  • Investor · Omaha, NE · Member since 2017 · 87 posts · 81 votes
    8y

    Is there any chance that we can be banned from renting out places on Airbnb because of this incident?  Has anyone had any experience with this in long term rentals, what happens if you report it?

  • Investor · The worst town to live in, KS · Member since 2016 · 4k+ posts · 4k+ votes
    8y

    @Jenessa NeSmith

    Personally, I would not involve the police, there are too many legal repercussions on what they may force you to do.  If it was me, I would shampoo the carpet with ammonia and then vinegar, I would wipe down all the hard surfaces with ammonia and then vinegar, ceiling tiles I would either repaint or replace.  Walls I would paint with Kilz then repaint. Curtains or blinds I would replace.

    All this is easier and less time consuming than dealing with a flea infestation.  I've had that happen...twice.

  • Investor · South Lake Tahoe, CA · Member since 2017 · 78 posts · 42 votes
    8y

    Personally, I would call the police immediately.  They'll bring Fire and HazMat to tell what you need to do to keep your next guests safe.  If you don't put the safety of your guests first, you have no business being in the hospitality business.    If you are considering not doing that, I would call my attorney for guidance.  If you don't have an attorney, get one.   He'll tell you to get out of the hospitality business.

  • Investor · Omaha, NE · Member since 2017 · 87 posts · 81 votes
    8y
    Ugh fleas are no fun! I also check obsessively for bed bugs. Thanks for the advice, we have started that process. Good call on the Kilz So Airbnb suggested we look through the trash to see if we could find any more evidence. We came across several used needles, and multiple plastic baggies with little white rocks inside. There were also little white rocks and residue on pretty much every hard surface of the apartment. After googling the name of the guest we found an article where he had been arrested a few years back in connection to a meth ring. I wasn’t quite sure what to do with a trash can full of drugs and used needles, so we ended up calling the police and filing a report. We now have a case file we can report to Airbnb, and have pictures documenting everything. I am hoping they will compensate us for the two days we had to block due to needing time to deep clean, and they also broke one of our beds and didn’t return the keys. I am a little nervous reporting them to Airbnb because they are from Omaha and they know where we live. We’ve changed the locks already and I’ve ordered an additional three security cameras that we will be setting up in the next few days. I’m upset with Airbnb that they didn’t support us asking them to leave after the first night of cig/weed smoke inside the house. And then to ask us to dig through the trash to find “evidence” as that was the only way we could prove our case...what if we weren’t paying attention and got poked by a used needle? I mean we have been hosts for two years and these guys just put up a profile. I’ve always been an adamant supporter of Airbnb but this makes me deeply consider switching to long term or mid term rentals. We have now changed it so that in order to book with us you have to be recommended by another host. We also upped our price. I don’t know what effect these things will have on our overall bookings, but it’s scary that local meth heads now know that we are two women living alone in our house and I hope they aren’t looking for any sort of retribution :/
  • Real Estate Agent · Omaha, NE · Member since 2016 · 43 posts · 46 votes
    8y

    @Jenessa NeSmith that is a crazy story. I am glad you put it out there so others can be on the lookout for people like that. The thing that surprises me is that they would rent a basement apartment, when they obviously knew what they planned on doing, why not just a house there are plenty of them on airbnb in Omaha. What were the circumstances of their booking? Like was it super short notice anything feel off about them? I have only had one slightly bad experience and it doesn't compare to that, but it was someone that had just made a profile the day before and didn't have any reviews or anything like that. 

  • Investor · Omaha, NE · Member since 2017 · 87 posts · 81 votes
    8y
    Chris Egan that was my thought as well. Clearly we own the property and live right above them...dude we can smell your weed and weird chemical smells!! Besides leaving evidence of manufacturing and paraphernalia (like bent spoons, snapped rubber bands, used needles, burnt Tupperware with white powdered residue, empty spray paint cans) They also literally left actual drugs everywhere. Baggies of drugs in the trash. White residue on almost every hard surface, little white rocks just laying out. I don’t know a lot about these types of drugs so I don’t even know what it is, but it looks like they sprinkled sea salt on everything. So yeah, either super messed up or super dumb (probably both) I’m really frustrated because Airbnb is saying they have to wait until they hear his side of the story before they can take any action. Surprise, he’s not answering their calls! Now he is staying with another host in the area and putting them in danger. I would understand if this guy just stole some towels or whatever, but we sent Airbnb pictures of all these hard drugs in our apt. Oh and he took off with our keys. We called Airbnb the first night we smelled smoke/weed and then once again after we found the paraphernalia and again after we found actual illegal drugs. Airbnb advised us not to call the police and to let them handle it...yeah I’m just gonna sit here with a bunch of illegal drugs in my residence and not call it in? And now a local meth gang (are they called that? Lol) knows that two females live by themselves and where our house is. We have changed the locks but are amping up our security system and purchasing a gun.
  • Investor · Jasper GA · Member since 2015 · 1k+ posts · 1k+ votes
    8y

    @Jenessa NeSmith I feel bad for you, but why didn't you call the police when the problem started?

  • Washington, DC · Member since 2015 · 69 posts · 54 votes
    8y

    @Jenessa NeSmith - I really really feel for you. I think you two are handling this as well as anyone could and I applaud you for bringing it to the board here basically as it is happening so we can all learn with you. I am very surprised that the company went as far as to suggest any delay in contacting the authorities. That's your decision and yours alone. I'd hang on to that email or your notes thereof.

    Before I got started as a host, a friend had a lighter version of such a nightmare with a couple of guests on a hacked AirBnB account used his home to smoke an almost unbelievable amount of pot before stealing some valuables. AirBnB took their sweet time coming around to the truth even though the hack would have been fairly easy for them to determine. 

    My takeaway (both here and in my friend's situation) was that in the rare times a guest does not hold up their end of the bargain - to put it lightly - AirBnB is going to be very pro-guest until every bit of evidence is in the host's favor. I was lucky enough that I had vicariously already had this experience prior to getting into the host business... so it is part of my operating assumptions (and why I am insured through one of the STR specializing companies).

    And this may be straying off topic a little, but don't count on AirBnB's host guarantee to pay for too much of the repair and cleanup -- though it is worth trying. My friend ended up with maybe 10% of out-of-pocket costs/losses repaid.

  • Real Estate Agent · Sevierville, TN · Member since 2015 · 1k+ posts · 1k+ votes
    8y

    @Jenessa NeSmith I fully support the decision to get the police involved, and am appalled that AirBNB encouraged you to not contact them!  Seriously, you may want to go to the media with that, that's an incredibly dangerous position for AirBNB to take - for you, other hosts, and for them as a company.  

    I would hope the police can track these people down using their identification they had to supply to AirBNB in order to make the reservation.  

    Good call with getting the additional security and making your instant booking more stringent.  And I imagine in general you'll turn down future requests from locals - I've heard more than one story about local guests being the worst (though yours takes the cake!).  

    I hope your next booking goes incredibly well and helps you shake off some of the nerves this brought!

  • Investor · The worst town to live in, KS · Member since 2016 · 4k+ posts · 4k+ votes
    8y
    Originally posted by @Jenessa NeSmith:

    purchasing a gun.

    What are you going to buy, a revolver, pistol or a long gun?  I keep a loaded AR in my closet, and my wife kept an unloaded .38 in hers.  I asked her if she can load it in the dark with just her left hand.  Now she keeps it loaded.

  • Investor · Nashville, TN · Member since 2009 · 483 posts · 228 votes
    8y
    Link Here

    This is the perfect example of my short-term nightmare in Nashville. Someone using a fake ID and fake contact info to book your listing. Then trashing your house. Then disappearing without a trace leaving you with the cleanup bill.

  • Property Manager · Tampa, FL · Member since 2016 · 34 posts · 25 votes
    8y

    Airbnb told you not to call the police. I wonder why? I would consult an attorney about Airbnb responsibility in this case. How are they screening the guests? I think you should find out how these guys got into your house. 

    I have nothing against Airnbn but the liability that the host takes on should be compensated. In most cases, it's not. 

  • Lender · Greater Seattle Area, WA · Member since 2015 · 80 posts · 57 votes
    8y

    Personally, I would NOT call the police immediately. They'll bring Fire and HazMat and you will be paying for their Xmas party not yet in the covered in their 30% budget increase. 

    In Washington (Tacoma)  a neighbor rented out a house to a nurse. She moved in a new boyfriend and finally left him there ...when they split. This mystery tenant was busted for manufacturing meth - They put him in jail and sent in the men with the yellow suites  "as a precaution."   That little HAZMAT precautionary cleanup cost $30,000 which became a lien on the house that the landlord had to pay since the uninvited tenant was doing a 3-year stretch rent free paid for by the taxpayers...

    I would look at privately getting that cleaned up and carpet cleaned and replaced as needed...The scariest words in the English language are...  "I am from your Government and I am here to help"

  • Mindy JensenPro Member
    BiggerPockets Money Podcast Host · Longmont, CO · Member since 2014 · 7k+ posts · 10k+ votes
    8y

    @Jenessa NeSmith , you should have the home tested immediately. Meth can cause all sorts of problems for you and any guests you may have in your home. The person who recommended shampooing the carpets and kilz-painting the walls gave very poor advice. This is a  BIG problem. You should probably pull the listing altogether until you know what you're dealing with. Meth remediation is a HUGE undertaking.

    I'd get on the phone with AirBnB immediately. This is going to be a giant ordeal for you.  

  • Investor · Omaha, NE · Member since 2017 · 87 posts · 81 votes
    8y

    @Mindy Jensen  Do you know what kind of company I should contact to get it tested for meth? I tried calling around and searching online but I didn't have much success.  Do you have any idea if an at-home kit would be reliable? 

     There were definitely drugs all over the place, but I am not familiar with those types of substances so I have no idea what kind it was.  Does anyone know if something like heroin require an extensive clean up? The police took the drugs, so I am going to call and see if they have been identified. 
     

    I don't want to go through unnecessary remediation, especially as Airbnb is being really unsupportive, however it is our primary residence so I don't want to expose my family or our future guests to anything harmful.  We've got the listing blocked for the next couple days while we try to figure it out, and I am hoping that Airbnb will pay for the missed income.   The guests were only there for two nights...ugh :(

  • Rental Property Investor · Denver, CO · Member since 2017 · 179 posts · 208 votes
    8y

    @Jenessa NeSmith  I'm so sorry to hear what happened to you, I'm sure it is extremely stressful and nerve racking.  Did you get appropriate insurance when you started renting out your in law suite?  This sounds like a situation where you would want to file an insurance claim.   

    As an ethical and responsible host - you 100% need to get your property tested to cover yourself against liability and to protect the safety of future guests.  If you have adequate insurance, it will not only cover the costs but also loss of income.  Feel free to shoot me a PM if you have any questions, unfortunately Airbnb is notorious for leaving hosts out to dry.  

  • Rental Property Investor · San Jose, CA · Member since 2015 · 401 posts · 221 votes
    8y
    I thought Airbnb has a 1 millions insurance. Can you claim it?
  • Investor · The worst town to live in, KS · Member since 2016 · 4k+ posts · 4k+ votes
    8y

    https://www.epa.gov/sites/production/files/documen...

    That person that said painting the walls with kilz was bad advice, was giving you bad advice.

  • Bayport, MN · Member since 2018 · 92 posts · 52 votes
    8y

    Cleaning these labs up can be time consuming and expensive.  A friend of mine had a long term tenant in a house, and they were cooking it in the barn (10 acre property) and smoking it in the house.  This went on for a little over 2 years.  The owners got a phone call from the local police department they had just raided the house.  My friends had to remove the barn, have the wood taken away by a remediation company, and the entire inside of the house gutted down to the studs.  Their insurance company covered the majority of the costs, but they were still out close to $40,000.00 dollars


    My brother in law also used to work for a contractor of the DEA cleaning up meth labs.  If you need some more specific information on who to call, let me know, and I will see if he can give some suggestions.

  • Realtor · Austin, TX · Member since 2014 · 20 posts · 11 votes
    8y

    So sorry to hear about this Jenessa.  Especially when you're also living there.  The impact of meth can be serious so definitely get that properly remediated, especially if you have younger children and for the health of future guests. 

    It's doesn't surprise me of AirBnB's position. They are totally pro-guest and have left many hosts out to dry. Read their stories online. Their $1M guarantee is not worth the paper it's written on either. We've had a weed smoker at one of our STR property and called AirBnB to see if we can get compensated for properly cleaning the house and repair some property damage. They needed someone to be there in order for us to even submit a claim even though our cleaner can smell it. In the end, they only put report on our file and promised to follow up with the guest. That was that.

    I hope you are able to pin down the perpetrator and hold them accountable.  Involving the police is a good first step. Use that report and get an attorney to pressure AirBnB to pay for it. Maybe the attorney's letterhead will get their attention if you decide to go that route.  This is not acceptable, especially when it involves the health and safety of your family!

    We are here to support you so good luck!

  • ft lauderdale, FL · Member since 2018 · 15 posts · 3 votes
    8y

    I wouldnt bring anybody else in your business.  I dont know what the rules are in your town for str but i wouldnt want the extra scrutiny especially if everything has been good up until now.  Higher a great cleaning company and clean the place up thoroughly.  i would leave the worst review for the people that stayed there to warn other folks about them.  Rule number one of VR is not to rent to anyone that lives in the same state much less the same city lol.  Theres a company called slice.  They charge 7 dollars or less in your neck of the woods per night for awesome liability insurance and they even pay for loss of income due to situations like this.  When no one is staying at your place you are not charged.  Hope this helps 

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