Thoroughly pleased guest but still left 4 star review :(

[Sean Wilt]

We are off to a great start on our new rental.  9 reviews to date and ALL 5 star wtih glowing comments.  Just had our 10th guest this year and they wrote publicly and privately very nice and complimentary descriptions of their stay.  gave 5 stars on all sub categories (on AirBnb) except "location" which was 4 star.  Cleanliness, communication, value, etc. all 5 star.

But they gave the over all rating as 4 star.  

Likely not much I can do, and sure some people just have a thing about not giving 5 stars, but man that hurts.  We are still at 4.9 over all but one more 4 star and we could jeopardize Super Host status which we will qualify for on the April 1st review barring no more 4 stars.

Frustrated.

[Luke Carl]

@Sean Wilt

I call it “Hotel Syndrome” they think they were rating it on a scale of 1-5. If you didn’t have mints on the pillows, slippers, and ducks in a pond in the lobby - you’re a 4.

Just leave a nice response and move on!