Thoroughly pleased guest but still left 4 star review :(
We are off to a great start on our new rental. 9 reviews to date and ALL 5 star wtih glowing comments. Just had our 10th guest this year and they wrote publicly and privately very nice and complimentary descriptions of their stay. gave 5 stars on all sub categories (on AirBnb) except "location" which was 4 star. Cleanliness, communication, value, etc. all 5 star.
But they gave the over all rating as 4 star.
Likely not much I can do, and sure some people just have a thing about not giving 5 stars, but man that hurts. We are still at 4.9 over all but one more 4 star and we could jeopardize Super Host status which we will qualify for on the April 1st review barring no more 4 stars.
Frustrated.
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#3 Short-Term & Vacation Rental Discussions Contributor
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#3 Short-Term & Vacation Rental Discussions Contributor
- Rental Property Investor
- Tennessee Florida
@Sean Wilt
I call it “Hotel Syndrome” they think they were rating it on a scale of 1-5. If you didn’t have mints on the pillows, slippers, and ducks in a pond in the lobby - you’re a 4.
Just leave a nice response and move on!