Updated over 5 years ago on . Most recent reply
#4 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
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Question on refunds using different CC card or check
#4 Short-Term & Vacation Rental Discussions Contributor
- Property Manager
- Gatlinburg, TN
So Jane Doe makes a reservation in December for a June stay. She pays a $200 deposit in December with her credit card ending in 1234.
Now she cancels, and tells us she no longer has that card, but she would like it refunded to a new card, ending in 5678. Or, we write her a check and mail it to her.
What is the risk in doing this? I assume the risk is that we write her a check or refund the "new" credit card, and then she charges back the $200 on the original credit card. The guest defrauds us $200.
What are best practices on this?
- Collin Hays
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- 806-672-7102
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#2 Short-Term & Vacation Rental Discussions Contributor
- Olympia, WA
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#2 Short-Term & Vacation Rental Discussions Contributor
- Olympia, WA
Hey @Collin Hays, I think that @Jon Crosby has the right idea. I would be a bit leery of this. It sounds like a scam to me, but I am not sure why.