How to deal with angry callers

Question

Hi guys! My name is Jennifer and I am new to wholesaling. I just sent out a batch of yellow letters and got my first phone call.  Unfortunately it was an angry caller. I guess he was upset because he received my letter. He left a voicemail because I didn't get to answer. How do you guys react to these calls?

John Hixon · Answer

Jennifer A. Congrats on starting your direct mail campaign.  I started mine about 4 months ago and I have gotten plenty of very angry people.  It really is amazing how people can completely loose their minds over a simple piece of mail.  It really makes you wonder how they handle real problems in their life's, if a piece of mail can make them so angry.

I have gotten calls at 11:00pm from people who are just irate and yell for a minute straight on my voicemail.

The only advice I have is just forget about them.  If you really don't want to deal with them just let the calls go to voicemail or get a answering service like Pat Live.  Other than that its just part of the business.

Best of luck.

Mindy Jensen · Answer

Since he has texted you asking for you to stop calling, just remove him from your list and move on.

In the future, if you receive any angry calls, simply apologize and tell them in a kind voice that you will remove them from your list.

It isn't a crime to send a letter to someone.

Joe Bertolino · Answer

I don't.   I move on to the next call or batch of letters going out.

The old sales saying goes "some will,  some won't, so what... who's next."

Scott Lewis · Answer

You should've asked him what his offer was. Maybe it's worth selling. I always handle the calls with a bit of humor and end with telling them I will remove them from our mailing list so we won't bother them in the future.

Sometimes angry callers are the easiest to deal with if you can lighten the mood because at the end of the day, they picked up the phone and called you.

If you haven't already, I would text him back and say, "thank you for reaching out and I'll take you off my list and not bother you again."

Jennifer A. · Answer

Thank you all! I just got another call, I let it go to voicemail again. This time it was a lady and she was nice about letting me know not to contact them about the house. I will look into PatLIVE. I believe that a lot of people think the letters might be a scam that's why they are bothered by the letters. I won't let it bother me and just keep going until I get a seller on the phone! :)

Jennifer A. · Answer

He said "Let me give you a counter offer and buy your house, that's right let me buy your house" .... To me it was more funny than anything, but I could tell he was upset. I did try to call back but he sent me a text telling me to stop calling because they're ovbiously not interested. I will be taking him off my list. The only reason I called back is because I still want to keep a good relationship with everyone, you never know, they might know someone who wants to sell. :)

Brian Gibbons · Answer

there's two points will direct me to people that are in trouble with their houses,

One is you need to answer the phone with the person and not a voicemail because it costs you a lot of money to get that one phone call, you want to professional voice, not a voicemail

Two you will get angry calls and you got to get used to it. Find an answering service that can handle those calls,,, if callers just yell at  them then fine.

I use PatLive.com, just came back to them, not cheap but think of it as a secretary

Jennifer W.

Jamie Nichols · Answer

Sounds like he was having a bad day. Sometimes it's best to apologize and move on.

Also, if you're at a point that you're getting calls you're not able to answer, maybe consider a live answering service. PATLive is offering special pricing through Bigger Pockets, and are EXPERTS at handling angry callers :)

Jim Viens · Answer

Yeah. One of the things I find really funny about those people is they completely bypass the trash can and actually take the time to call and complain. Do they call Capital One to complain about the credit card offers? Or ValPak for sending envelopes full of coupons they don't need? There must be something about that particular mail piece that got them to not only open it but to also follow the call to action of calling you. One thing I've done if I actually answer one of these is to first talk them off the ledge then, if I feel they may be receptive to it, I make my offer of paying $500 for leads they may send me that result in a closed deal. Lastly, if I feel like I've developed some sort of rapport through the call I may even put them on my follow-up list (unless they specifically stated they wanted off my list.)

Matt Roberts · Answer

Wow, he must get a lot of yellow letters. I've never heard of someone getting that angry over junk mail. Sounds like he was having a bad day.

How to deal with angry callers

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