Castle property management customers

6 Replies

Very simply I have a question and a concern regarding Castle. I don't know how else to get any kind of response. Castle is not responding to my calls, my emails, twitter messages etc..

1. Have you received payment for January's rent? On one of my units, my tenant paid castle on January 1st and I am yet to receive my deposit.  Castle seems to have gone MIA since announcing they are closing

2.  In October I paid castle to register my property with the city of Warren.  They(castle) deposited my check and yesterday I received a citation from the city of Warren notifying me that my property is out of compliance. Castle apparently never filed my paperwork with the city, yet they took my money to do so. 

At this point, I am concerned that I will not get January's rent nor the security deposit that my tenant gave castle upon move-in.  I have already instructed my tenants to not send castle another dime. Alternate rent collection is in place.  

What are my options at this point? Are these guys really going to hold out on people's money?  Not only am potentially out 1800 dollars for january's rent and security deposit, but now I have to go to court and more than likely pay some kind of fine.  Thankfully I have all emails saved and documented regarding the arrangement for Castle to register the property as a rental.  I feel kind of helpless right now.

Updated 11 months ago

Editing this post since Max has stepped up to make me whole again.

Andrew:

Sorry to hear about what you are going through.   I don't know Castle, but I've had a friend experience a similar situation with other property management company.

I'm glad to hear you have contacted your tenants.  The key is to stop the bleeding.  Getting future rent sent to you instead of Castle is the first step.   Pay attention to the expense side too.   If they have any utilities or other pass-through costs that could be attached to you, cut them off immediately.    Make sure bills are being sent to you.  The important thing is to not let the damage get any worse.

Once the dust settles, you can see if there is any value to be extracted from the rubble.   In the case of my friend, he took the property management company to court and won.  Unfortunately, instead of cash he got a judgment order.   That might become cash sometime in the future, but he hasn't collected anything yet.

Good luck!

Sorry to hear that Andrew, we had Castle managing 3 of our properties. We DID get our January rent payments, so I don’t know what’s up with yours there. Even when they weren’t shutting down, their customer service was horrible, so I feel your frustration with not getting a response from them. I would keep calling them during normal business hours, they claim to be “fully functional” until they shut down.

Andrew,

Max here, Castle's CEO. I'm very sorry for the trouble. I'm surprised to hear you say that we have gone MIA, as you and I have been in direct email communication for the past several days.

We're absolutely not trying to go MIA or take anyone's money. I will follow up regarding the specifics of your message directly over email.

Best,

Max

For the record,

Max has stepped up to make things right.  I just wish I didn't have to go to the lengths I went to, in order to get a response.  But yes in the last 2 days you have been in constant contact with me and I appreciate that.  

Originally posted by @Max Nussenbaum :

Andrew,

Max here, Castle's CEO. I'm very sorry for the trouble. I'm surprised to hear you say that we have gone MIA, as you and I have been in direct email communication for the past several days.

We're absolutely not trying to go MIA or take anyone's money. I will follow up regarding the specifics of your message directly over email.

Best,

Max

For the record,

Max has stepped up to make things right. I just wish I didn't have to go to the lengths I went to, in order to get a response. But yes in the last 2 days you have been in constant contact with me and I appreciate that.

@Max Nussenbaum , is Castle closing? I was just in discussion with a friend over possibly contacting you re: management for an upcoming property.

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