YellowLetters.com Issues. Am I the only one?

[Michael Hayes]

I have been having some serious issues with Yellowletters.com since the end of March.  I placed an order on March 26 for letters to be mailed out on March 29.  The first issue was no phone number was placed on my cards.  When I caught the mistake, the sales guy over there told me that the issue had already been corrected before the postcards were sent out.  These were never mailed or at least never left the post office, and a second order was created on what I was told was before April 8th  (April 8th is the default date that the computer supposedly generated for tracking).  I was told that the order should be hitting mailboxes the same week.  From the tracking results, there have been absolutely no mailings.  

So far from sales I have only gotten excuses.  None of their explanations explain why there has been no activity on my order in over 2 weeks and my lines from direct mail have been dry, and I'm not convinced even they know what is going on in their sales department.  Things have never taken this long before in the past.

Is anyone else having these types of issues or is it just me?  No real answers, no offer for a refund, and a bunch of cash thrown away. Can anyone recommend a reliable company that I can use to switch to in order to get caught up with my marketing?  This use to be a really good company.  Not sure what happened.

[Michael Quarles]

@Michael Hayes good to see them tracking.  

I wish I had more control of the postal system however I don’t.  

It more than frustrates me too.  

Hell about 5 months ago I had one post office arguing with another post office about some mail.  

One could see it at the others post office and that post office said it wasn’t.  

I decided to bite the cost of resending out the mail on me.  

Something a company does when crap happens. 

As for other companies.  I’m certain we all experience the same issues.  However I’m also sure that doesn’t matter.  

Again thank you for your past support and if I’m fortunate to help in the future I would be honored. 

Happy house hunting.