YellowLetters.com Issues. Am I the only one?

[Michael Hayes]

I have been having some serious issues with Yellowletters.com since the end of March.  I placed an order on March 26 for letters to be mailed out on March 29.  The first issue was no phone number was placed on my cards.  When I caught the mistake, the sales guy over there told me that the issue had already been corrected before the postcards were sent out.  These were never mailed or at least never left the post office, and a second order was created on what I was told was before April 8th  (April 8th is the default date that the computer supposedly generated for tracking).  I was told that the order should be hitting mailboxes the same week.  From the tracking results, there have been absolutely no mailings.  

So far from sales I have only gotten excuses.  None of their explanations explain why there has been no activity on my order in over 2 weeks and my lines from direct mail have been dry, and I'm not convinced even they know what is going on in their sales department.  Things have never taken this long before in the past.

Is anyone else having these types of issues or is it just me?  No real answers, no offer for a refund, and a bunch of cash thrown away. Can anyone recommend a reliable company that I can use to switch to in order to get caught up with my marketing?  This use to be a really good company.  Not sure what happened.

[Michael Hayes]

Just an update on this post. Half of the mail was finally scanned and shipped, so it looks like someone finally solved the issue, although we are quite a few days behind. Nevertheless, just glad to get something finally in motion. Yellowletters has been good to me in the past, and I hope whatever logistics issues will get solved soon. @Jay Hinrichs mentioned a growth phase for the company, so I will definitely take that into consideration for the delay, although such a pause in activity had me a little worried. I hope whatever changes are being made brings nothing but great things for the company.