A few months ago I paid for a multi-month direct mail campaign with former BP sponsor Michael Quarles' YellowLetters.com but now my calls and emails are going unanswered. I am concerned that I've lost thousands of dollars. Ordinarily I'd attribute this to the pandemic shutdowns, but the strange thing is that when I contacted his office from a new email address asking to place an order, they responded to me promptly. They seemed eager to make a sale to what they believed was a new customer.

1. What do you think could explain this?

2. If yellowletters.com eventually offers to process the order, how would you confirm that they mailed ALL the letters? 

3. Any ideas on the best move here? I realize that the shutdowns certainly could have affected the printing business, but why no communication with customers?

Background on Michael Quarles: He was once a sponsor of BP and was the BP Podcast guest on episodes #77 and #81. His Facebook page is still actively posting. It describes him as a coach at something called Require Wealth Academy. I've attempted to reach him multiple times on multiple platforms with no response.

I realize it's been a crazy business environment for everyone this year, so hopefully this is a big misunderstanding and Michael can clear it up.