Is Former BP Sponsor Michael Quarles still in business?

Question

A few months ago I paid for a multi-month direct mail campaign with former BP sponsor Michael Quarles' YellowLetters.com but now my calls and emails are going unanswered. I am concerned that I've lost thousands of dollars. Ordinarily I'd attribute this to the pandemic shutdowns, but the strange thing is that when I contacted his office from a new email address asking to place an order, they responded to me promptly. They seemed eager to make a sale to what they believed was a new customer.

1. What do you think could explain this?

2. If yellowletters.com eventually offers to process the order, how would you confirm that they mailed ALL the letters?

3. Any ideas on the best move here? I realize that the shutdowns certainly could have affected the printing business, but why no communication with customers?

Background on Michael Quarles: He was once a sponsor of BP and was the BP Podcast guest on episodes #77 and #81. His Facebook page is still actively posting. It describes him as a coach at something called Require Wealth Academy. I've attempted to reach him multiple times on multiple platforms with no response.

I realize it's been a crazy business environment for everyone this year, so hopefully this is a big misunderstanding and Michael can clear it up.

Braden C. · Answer

I always encourage people to put an address on their list that they only know and see when/if it gets delivered. Example, mail to a relatives house and ask them to call you when the mail arrives. If your call volume is low, and they didn't receive the letter then you know you have a problem. Sorry this has happened to you, hopefully your post will help to get it straightened out.

Adrien C. · Answer

@Braden C. That's great advice. I do these seed letters for each city I mail (I batch my mail in to 4-5 weeks batches because of the quantity). I do it to keep the mail house accountable and so I know when they are hitting each city. When I have issues with YL in the fall, only 2 of my 8 hit so I believe they mailed my first batch (6 weeks late) and nothing after that.

Adrien C. · Answer

I lost thousands of dollars on mail last year that he claims he sent out. I don’t recall the numbers (they are in a previous thread) but i had a handful of calls and minimal return mail. It’s like he sent out part of batch one and none of the rest. If you do a search here on BP, you’ll see many others had the same issue. The wasted $15k is one thing. The lost deals cost hundreds. Sorry you’re dealing with it too.

Mike McGovern · Answer

I am in the same boat unfortunately.  It was a struggle to get them to send out the first half of a 6-month campaign.  They never started the second 6-month campaign.  All mail stopped in early March 2020.  They are not answering phones, returning emails or responding to the chat function on their website.  Michael Quarles also not responding to DM's on Bigger Pockets.  I have requested refund of $7,351 for unsent mail.  My wife gave me a year to pursue REI full time and yellowletters really jacked up the first half.  Hopefully Michael Quarles can communicate what the hell is going on and what his plans are.  Otherwise may have to be a small claims court issue.

Is Former BP Sponsor Michael Quarles still in business?

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